Customer Success Manager

About Matific
Matific is a fast-growing, AI-first global EdTech company delivering a world-class, research-driven mathematics learning platform for schools. Used by millions of students, teachers and families in over 70 countries, Matific empowers learners through interactive, adaptive and pedagogically rigorous digital experiences.
Recognised internationally for excellence, Matific has received top industry honours including the GESS, Global Edtech Prize, CODiEs, Academics' Choice, and EdTech Digest awards.
With over $50M USD invested and a global team of 200+ employees, Matific operates as a modern SaaS organisation - leveraging AI, data, and adaptive learning technology to help schools and ministries improve outcomes at scale. Our mission is to deliver equitable access to high-quality mathematics education and to support meaningful systemic improvement worldwide.
THE ROLE
The newly created role of Customer Success SME will be a primary point of contact for partners, schools and government representatives in Turkmenistan, responsible for onboarding and ongoing training as required. The role will involve maintaining strong relationships that drive customer satisfaction and maximise platform usage. We are seeking a passionate and motivated individual with a keen interest in learning through technology to join our dynamic team.
This is a fantastic opportunity for someone who is enthusiastic about making an impact in education across the region, being involved in new partnerships, high-profile NGO projects and who wants to grow their career in a fast-growing EdTech company.
Key Responsibilities
Team Collaboration: Work closely with the focal team on projects, providing support in meetings, training sessions, stakeholder engagement, and other related activities
Product and Platform Knowledge: Stay up-to-date with all features and developments on the Matific platform, ensuring you are well-informed to provide the best possible customer support
Strategic Stakeholder Management: Serve as the primary point of contact for the Ministry of Education, NGOs, and strategic partners across Turkmenistan. Build and maintain trusted relationships at all levels to ensure Matific's mission and projects are well represented and advanced in the region
End-to-End Project Ownership: Own the full project lifecycle from a Customer Success perspective, including implementation planning, onboarding, training delivery, adoption follow-up, usage tracking, reporting, and ongoing stakeholder management, ensuring all project milestones and success metrics are met
External Meetings and Presentations: Lead regular meetings, reviews, and presentations with external stakeholders including government bodies, NGOs, and institutional partners, ensuring alignment on project goals, timelines, and key success indicators
Cross-Functional Coordination: Coordinate internally across product, operations, and regional teams to mobilise the necessary resources and support for the successful delivery of large-scale educational projects in Turkmenistan
Requirements
Fluency in Turkmen and Russian is essential, together with advanced proficiency in English
Minimum of 3+ years of experience in client or educational projects/services/support
Demonstrated task-driven project management aimed at achieving customer success
Experience in the education sector is highly desirable
Strong consultative approach, with a positive, solution-oriented and growth mindset
Exceptional verbal and written communication skills
High energy, a collaborative team player, and a results-driven attitude with a passion for success
Ability to work autonomously in a remote position with direct reporting to other regions
Must be based in Turkmenistan. The role requires availability for in-person meetings, school visits, onsite trainings, and travel within Turkmenistan as required
Benefits
A business with a strong purpose to provide quality education to children globally
A fast-paced environment, fast-growing SaaS company
Work with ministries of education, leading high-profile global publishers and partners
Work closely alongside seasoned, successful entrepreneurs
Opportunity to innovate and challenge the status quo
Great remuneration package with significant upside potential
Fixed contract look to a permanent role

Work arrangement
Yes