Assistant Manager - Operations

Job Description: Assistant Manager – Operations
Department: Operations
Function: E-commerce Fulfillment / Warehouse Operations
Job Summary
Responsible for managing daily fulfillment operations, including picking, sorting, and dispatch, ensuring productivity, order accuracy, SLA adherence, and optimal manpower utilization.
Key Responsibilities
Manage daily picking, sorting, and dispatch operations to meet productivity and delivery targets.
Monitor KPIs such as picking productivity, pick accuracy, order fill rate, dispatch TAT, and on-time dispatch.
Ensure accuracy in SKU picking, LPN handling, tote allocation, and HHD scanning.
Track short picks, wrong picks, damages, store shortages, cancellations, and rework; implement corrective actions.
Plan manpower deployment and optimize workforce productivity and utilization.
Coordinate with inventory, transportation, and cross-functional teams for smooth operations.
Prepare daily MIS reports and analyze performance trends to identify improvement opportunities.
Lead and coach team leaders, supervisors, and associates.
Ensure adherence to SOPs, quality standards, and workplace safety requirements.
Required Qualifications & Skills
Graduate in any discipline; Logistics or Supply Chain qualification preferred.
Relevant experience in e-commerce warehouse, fulfillment, or logistics operations.
Experience in team handling and fulfillment KPI management.
Working knowledge of WMS, HHD/scanners, and MS Excel.
Strong leadership, analytical, communication, and problem-solving skills.
Key Performance Indicators (KPIs)
Picking productivity and pick accuracy.
Short pick, wrong pick, and damage percentages.
Batch completion and dispatch TAT.
On-time dispatch and order fill rate.
LPN, sort, and tote accuracy.
HHD scanning compliance and store shortages.
Cancellation and rework rates.
Manpower utilization and operational efficiency.

Experience
4 - 6 Years

Employment type
Permanent

Work arrangement
No