Ecommerce Specialist

Company Description AprilTax is a technology-driven platform focused on simplifying GST filing for Indian e-commerce sellers and the CA firms that support them. Through automation, AprilTax streamlines GSTR-1 filing and converts bank statements and platform exports into ready-to-post entries for tools like Tally and MCS. The platform is designed to modernize and improve the way Indian CAs and e-commerce businesses manage their compliance workflows. Applicants joining AprilTax will work with a product that aims to make tax filing more efficient, intuitive, and future-ready for its users.
Role Description This is a part-time, remote role for an Ecommerce Specialist. The Ecommerce Specialist will support e-commerce sellers using AprilTax by helping them optimize their use of the platform for GST filing and related automations. Daily responsibilities include analyzing seller data and platform performance, providing guidance on best practices for e-commerce operations, and addressing user questions through responsive, professional customer support. The role involves collaborating with internal teams to share user feedback, contribute to feature improvements, and develop simple educational content or walkthroughs that help sellers and CA firms use AprilTax effectively. The specialist is expected to manage multiple accounts, maintain accurate records of interactions, and proactively identify opportunities for improved user experience and product adoption.
Qualifications
Strong Analytical Skills to interpret e-commerce data, platform reports, and GST-related metrics.
Demonstrated Customer Service experience, with a focus on empathy, problem-solving, and timely issue resolution.
Effective Communication abilities, including clear written and verbal communication with diverse stakeholders.
Practical knowledge of E-Commerce operations, marketplaces, and workflows relevant to Indian online sellers.
Understanding of Sales principles, particularly in guiding users toward effective use of platform features and upsell opportunities.
Familiarity with GST concepts and basic accounting workflows; experience working with CAs or finance teams is an advantage.
Comfort with remote work tools, structured documentation, and independent task management.
Bachelor’s degree in business, commerce, finance, or a related field, or equivalent professional experience in e-commerce or fintech.

Work arrangement
Yes