Account Manager

About My Mountain Mover
My Mountain Mover (MMM) helps U.S. medical and dental practices build stronger teams through highly qualified Filipino virtual assistants. We’re looking for a proactive Account Manager with client-facing, people management, and/or sales experience.
Responsibilities
For The Clients:
Act as the main POC for company-related concerns, including billing disputes and process requests.
Investigate and resolve client-VA disputes, conduct periodic check-ins, and ensure satisfaction, retention, and loyalty.
Handle cancellations, escalating complex cases when necessary.
For The Virtual Assistants:
Monitor VA performance, attendance, incentives, and credentials.
Ensure VA reliability, provide coaching and mentorship, and share subject matter expertise.
Address VA misconduct, conduct regular check-ins, and manage resignations and attrition, escalating when needed.
Assists in VA accountability.
Qualifications
At least 2 years of remote client-facing experience, including retention and check-in calls
At least 2 years as a team lead, supervisor, or manager, with experience coaching people against KPIs
Proficiency in key performance indicators, business process cycle, project management, quality management, risk management, and information technology.
IMPORTANT
To move forward, kindly submit your application form here: https://mymountainmover.jotform.com/260144621689965
Only qualified applicants will receive an email inviting them for an initial interview with us.

Work arrangement
Yes