Live opening · Posted 19 hours ago
Salesforce Business Analyst – Functional Lead
Global Vista Media · Bengaluru, Karnataka, India (On-site)
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At a glance
The key details from the original listing.
CompanyGlobal Vista Media
LocationBengaluru, Karnataka, India (On-site)
Work modeNo
SkillsSalesforce
Source
Linkedin
ListedPosted 19 hours ago
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About the role
Description supplied by the original job listing.
Job Title – Salesforce Business Analyst – Functional Lead
Location – Pan India
Experience – 6 - 8 yrs
Role Purpose
Lead business discovery, process design, and declarative Salesforce configuration for Agentforce-enabled use cases, translating business needs into scalable, secure, and adoption-ready solutions.
Key Responsibilities
Lead stakeholder workshops, discovery sessions, requirement elicitation, process mapping, and solution validation.
Translate business needs into clear epics, user stories, acceptance criteria, functional specifications, and traceable requirements.
Design and configure declarative Salesforce solutions using standard/custom objects, Flow, validation rules, page layouts, profiles, permission sets, and sharing controls.
Identify, qualify, and define Agentforce use cases, including agent topics, instructions, actions, grounding needs, guardrails, human handoffs, and measurable business outcomes.
Own functional solution design across Service Cloud, Sales Cloud, and Experience Cloud, ensuring usability, security, scalability, and alignment with platform best practices.
Partner with architects, developers, QA, product owners, and business teams through design, build, testing, deployment, and stabilization.
Lead UAT planning and execution, defect triage, user training, change readiness, and adoption activities.
Skills & Experience
6–8 years of Salesforce functional delivery or consulting experience
Strong hands-on expertise in Service Cloud and/or Sales Cloud
Experience Cloud exposure preferred
Proficiency in declarative configuration, especially Flow and security/access design
Strong workshop facilitation, process design, and stakeholder management skills
Ability to convert business objectives into practical AI and automation use cases
Working knowledge of Agile delivery, backlog refinement, UAT, training, and change management
Excellent communication, analytical thinking, and cross-functional leadership
Certifications
Required / Strongly Preferred: Salesforce Certified Administrator plus Salesforce Certified Service Cloud Consultant or Sales Cloud Consultant.
Advantageous: Salesforce Agentforce certification or relevant AI/automation credentials.
Success Profile
A consultative functional leader who can connect customer outcomes, Salesforce platform capabilities, and responsible AI-enabled automation while driving delivery quality and user adoption.
Interested candidates may email their resume to jobs@globalvistamedia.com
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Work arrangement
No
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