Operations Engineer

Job Description – Operations/Support Engineer
Position: Operations/Support Engineer
Industry: Marine Technology / Maritime IT
Experience: 2–5 years in IT Operations, Technical Support, Marine IT, or a related field
Location: Chennai-On-site
Job Summary
We are looking for an Operations/Support Engineer to support the deployment, monitoring, troubleshooting, and day-to-day operations of our marine technology solutions onboard vessels.
The role involves working closely with vessel crews, customers, IT teams, vendors, software developers, and internal engineering teams to ensure reliable operation of systems deployed onboard vessels.
The ideal candidate should have practical knowledge of IT operations, networking, servers, Linux/Ubuntu, hardware, software deployments, and technical troubleshooting, along with good communication and coordination skills.
Key Responsibilities
Coordinate installation, commissioning, deployment, and software upgrades of systems onboard vessels.
Provide remote technical support for servers, Linux/Ubuntu systems, network equipment, Wi-Fi Access Points, dashboards, tablets, smart watches, and related hardware.
Troubleshoot LAN/Wi-Fi connectivity, IP networking, server, application, Linux/Ubuntu, and hardware issues.
Perform basic server and system health checks on Linux/Ubuntu-based systems.
Use basic Linux commands for operational troubleshooting, system monitoring, network diagnostics, service management, file management, and log analysis.
Perform basic SSH-based remote access to Linux/Ubuntu servers for troubleshooting and operational support.
Monitor system and vessel status and follow up on outstanding technical issues until closure.
Coordinate software releases, system updates, application installations, and vessel-wise deployment schedules.
Support vessel crews through email, WhatsApp, calls, and remote troubleshooting sessions.
Perform basic diagnostics and collect system logs, application logs, network information, and other technical details for escalation to software or engineering teams.
Coordinate warranty replacements, equipment inventory, and spare-part requirements.
Coordinate hardware shipments, logistics, documentation, and delivery with vendors and freight forwarders.
Liaise with customers, vessel management, IT teams, software developers, hardware vendors, and service providers.
Maintain technical records, vessel tracking sheets, incident reports, troubleshooting records, and operational status reports.
Collect vessel feedback and coordinate with engineering/product teams for system improvements.
Support POC, installation, training, and commissioning activities when required.
Linux / Ubuntu Knowledge
The candidate should have basic practical knowledge of Linux/Ubuntu and be comfortable performing routine operational tasks using the command line.
Expected familiarity includes:
Navigating directories and managing files using commands such as ls, cd, cp, mv, and rm.
Checking disk and memory usage using df, du, and free.
Checking running processes using ps and top.
Checking and managing services using systemctl.
Reviewing system and service logs using journalctl, cat, grep, and tail.
Performing basic network troubleshooting using ping, ip, and similar commands.
Understanding basic file permissions using chmod and chown.
Connecting to remote Linux/Ubuntu servers using SSH.
Performing basic system checks and troubleshooting before escalating issues to the engineering team.
Note: This is a basic operational requirement and does not require advanced Linux system administration expertise.
Required Skills
Degree in Engineering, IT, Electronics, Marine Engineering, or a related field.
Experience in technical support, IT operations, networking, or marine systems.
Basic knowledge of LAN, Wi-Fi, IP networking, servers, switches, and Access Points.
Basic working knowledge of Linux/Ubuntu operating systems.
Ability to use common Linux commands for system monitoring, network troubleshooting, service checks, file management, and log analysis.
Basic understanding of SSH and remote server access.
Good troubleshooting and problem-solving skills.
Good knowledge of MS Excel and technical documentation.
Strong communication and coordination skills.
Ability to work with international customers and vessel crews.
Willingness to support vessels across different time zones when required.
Preferred
Experience in the maritime/marine industry.
Experience with vessel IT/OT systems.
Working knowledge of Ubuntu/Linux-based edge servers or on-premise systems.
Knowledge of network equipment such as Ruijie or similar Access Points and switches.
Experience with hardware logistics, warranty management, and international shipments.
Experience supporting software deployments or technical projects.
Basic understanding of IoT/IIoT, Edge Computing, or cloud-connected systems would be an advantage.

Work arrangement
No