Operations Manager

Company Description FNBC is a established restaurant services organization committed to providing reliable, customer-centric solutions to individuals and businesses in hospitality. The company focuses on building long-term relationships through transparent practices, innovative products, and efficient service delivery. FNBC values integrity, accountability, and collaboration, and encourages team members to contribute ideas that enhance operations and customer experience. Joining FNBC offers opportunities for professional growth, skill development, and participation in initiatives that support sustainable business performance.
Role Description The Operations Manager is a full-time, on-site role based in Surat. This role is responsible for overseeing daily operational activities, ensuring that processes run efficiently, accurately, and in alignment with company policies and regulatory requirements. The Operations Manager will coordinate workflows across departments, manage resource allocation, monitor performance metrics, and implement process improvements to optimize productivity and service quality. Responsibilities include supervising and mentoring team members, resolving operational issues, supporting risk management and compliance efforts, and collaborating with leadership on strategic initiatives. The role also involves preparing reports, analyzing operational data, and recommending changes to enhance customer satisfaction and operational resilience.
Qualifications
Demonstrated experience in operations management, preferably in restaurants and hotels services or a related industry.
Strong skills in process improvement, workflow optimization, and performance monitoring.
Proficiency in using productivity tools and operational software; comfort with data analysis and reporting.
Excellent organizational, time management, and problem-solving abilities.
Clear and professional communication skills, with the ability to lead teams and collaborate across functions.
Ability to make sound decisions under pressure and manage multiple priorities in a fast-paced environment.
Bachelor’s degree in hospitality management, or a related field; relevant certifications are an advantage.
Knowledge of basic banking or financial operations, compliance considerations, and customer service standards is beneficial.

Work arrangement
No