Director - Delivery Excellence

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Director - Delivery Excellence 3!
Qualifications we seek in you!
Must-haves:
Strong experience of owning delivery end to end (scope, schedule, commercials, client relationship) on fixed-price or managed-services programs
Delivery of digital, IoT or analytics solutions into manufacturing plants or other industrial operations
Experience running governance with US/EU client stakeholders (steering committees, escalations, change requests)
Running SLA-based application support after go-live (incident and change management, ITIL)
Bachelors in Commerce, Bachelors in Economics, Bachelors in Finance, Masters in Business Administration, Masters in Business Analytics
Adjacent profiles to target:
Industry 4.0 / smart factory delivery leaders (MES, IIoT, predictive maintenance, OEE programs)
Delivery heads from engineering services and ER&D firms with manufacturing or automotive clients
Program managers from industrial automation system integrators (PLC/SCADA/MES rollouts across multiple plants)
Delivery leaders of AI/ML or data platform programs for manufacturing, metals, chemicals or energy clients
Internal candidates from other Genpact Manufacturing / Hi-Tech accounts with multi-site rollout experience
Job Description:
Own end-to-end delivery of large-scale Computer Vision and ADM engagements, ensuring alignment with business objectives, timelines, quality, and budget commitments.
Define and execute delivery strategies for multiple programs, portfolios, and cross-functional technology teams.
Provide technical leadership and oversight across architecture, development, integration, testing, deployment, and support functions.
Drive successful delivery of Computer Vision, AI-enabled, and enterprise application modernization initiatives at scale.
Manage delivery governance, program reviews, executive reporting, and stakeholder communications across business and technology leadership.
Establish delivery frameworks, best practices, KPIs, quality standards, and operational excellence processes across engagements.
Lead program planning, estimation, resource allocation, capacity management, and financial forecasting activities.
Ensure effective risk management, dependency management, issue resolution, and escalation handling across complex programs.
Partner with architects, product owners, engineering leads, and business stakeholders to drive successful solution implementation.
Drive continuous improvement initiatives focused on productivity, automation, quality engineering, and delivery efficiency.
Oversee application lifecycle management including new development, enhancements, modernization, maintenance, and production support.
Ensure adherence to enterprise architecture standards, security policies, compliance requirements, and governance frameworks.
Lead multiple distributed teams across geographies, fostering collaboration, accountability, and high-performance delivery culture.
Build and develop technical leadership capabilities within delivery organizations through mentoring and coaching.
Drive cloud adoption, DevOps, automation, AI-assisted engineering, and modern software delivery practices.
Manage customer relationships and serve as the primary escalation point for delivery, operational, and technical concerns.
Support strategic initiatives, technology transformations, and innovation programs that enhance business value and customer outcomes.
Collaborate with sales, consulting, and solutioning teams during proposals, RFPs, estimations, and customer presentations.
Monitor delivery health, customer satisfaction, service levels, and financial performance of programs and portfolios.
Drive organizational objectives related to revenue growth, margin improvement, resource optimization, and customer retention.
Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Work arrangement
Hybrid