Senior Manager - DSMG strategy and Analytics - Retail MFB - Strategy - Mumbai - Lodha (I-Think Techno Campus) - MM

Job Purpose:
This role is responsible for end-to-end ownership of data management, MIS design, and advanced analytics for the MFI portfolio under the DSMG function. The Manager will play a critical role in transforming raw data into strategic insights, driving evidence-based recovery strategies, and strengthening the overall collection efficiency through robust dashboards, reports, and predictive models.
Key Responsibilities: 📌 MIS & Data Management
Design and maintain a comprehensive MIS framework to track recovery, delinquencies, roll rates, agency performance, and legal recoveries across all MFI portfolios.
Ensure accuracy, consistency, and governance of all data sources used by the DSMG team.
Build automated reporting systems and ensure timely publication of daily, weekly, and monthly reports.
Own the development and standardization of dashboards (Power BI/Tableau/Excel) for real-time visibility.
📊 Analytics & Portfolio Insights
Perform deep-dive analyses on NPA flow, bounce rates, forward/rollback movement, and segment-level resolution behavior.
Lead vintage, cohort, and root cause analysis to identify patterns in default behavior and recovery effectiveness.
Develop predictive models for risk prioritization, bucket behavior, settlement likelihood, and field strategy optimization.
Collaborate with risk and product analytics teams to derive customer scorecards and segmentation logic for better strategy alignment.
📈Strategy Development & Impact Monitoring
Translate analytical insights into executable strategies for field teams, legal teams, and agency partners.
Design KPI-based allocation strategies, campaign segmentation logic, and early warning triggers.
Evaluate the performance of implemented strategies through pre/post-impact studies and provide agile feedback loops.
🤝Cross-Functional Collaboration
Work closely with collections, product, legal, and technology teams to support decision-making and tech-based automation.
Act as the data custodian for the DSMG-MFI vertical and support internal/external audits and compliance requirements.
Key Skills & Competencies:
Proficient in SQL, Excel (Advanced), and Power BI/Tableau – Must have hands-on experience.
Solid understanding of collections lifecycle, stress asset behavior, and recovery levers (legal, agency, campaigns).
Ability to build, interpret, and communicate data stories for business action.
Strong problem-solving mindset with experience in hypothesis testing, scenario analysis, and impact modeling.
Exposure to data governance, dashboarding best practices, and automation of MIS pipelines.
Qualifications & Experience:
Graduate/Postgraduate in Data Analytics, Statistics, Finance, or Engineering.
5–8 years of experience in analytics, MIS, or strategy roles, preferably within NBFC, MFI, or BFSI collections/risk domain.
Prior experience in handling MFI or rural lending portfolios is highly preferred.