Senior AFC Risk Monitoring and Incident Management Specialist

About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
Job Purpose
Perform a senior specialist within the Line 1.5 business unit (BU) of Risk and Controls function, serving as the dedicated resource for Anti-Financial Crime (AFC) data analytics. Responsible for identifying anomalies, emerging risks and patterns through data analytics, validating system configurations against regulatory requirements, and conducting quality reviews of high-impact claims decisions.
Deliver insightful analytics and management information (MI) reporting to BU and stakeholders at Group Office to support data-driven decision-making across risk, compliance, and operations.
Key responsibilities:
AFC Incident Governance & Remediation
Own end-to-end AFC incident management, ensuring timely resolution, SLA compliance, and proper escalation in line with Incident Management Policy
Manage the full incident lifecycle including identification, classification, investigation, root cause analysis, remediation, and reporting
Lead and challenge root cause analysis and remediation plans to ensure effectiveness, timeliness, and prevention of recurrence
Track and monitor remediation actions from Operations, Compliance, Internal Audit, and regulators through to closure
Ensure accurate, timely reporting of incidents and key risk issues to Management, Risk Management, and Compliance
Transaction Monitoring (TM) & Risk Monitoring
Perform end-to-end review of TM alerts and validate quality of investigation, documentation, and decision rationale in line with AML/CTF standards
Ensure alerts are handled within defined SLA and escalated appropriately
Conduct retrospective reviews, sampling, and thematic analysis to identify trends, systemic issues, and emerging risks
Perform independent validation of TM rules, including post-implementation reviews of rule changes and system enhancements
Identify control gaps, process weaknesses, and compliance breaches through continuous monitoring activities
Quality Assurance
Perform quality assurance reviews of high-impact to ensure accuracy, completeness, and alignment with policy terms and Standard Operating Procedures (SOPs)
Review AFC case management activities, including questionnaire responses and case documentation, to ensure compliance and audit readiness
Document findings and escalate material issues with clear, actionable recommendations and maintain proper documentation and records to support regulatory reporting and audit requirements
Risk Reporting, Advisory & Continuous Improvement
Prepare and deliver insightful MI and risk reporting on TM, incidents, QA outcomes, and key risk issues to senior management and governance forums
Collaborate cross-functionally to drive remediation, improve processes, and enhance overall control environment
Support training, knowledge sharing, and continuous improvement initiatives to uplift AFC risk management capability