Assistant Manager - TCS (Warranty)

JOB PURPOSE
To ensure Adherence of Nissan Warranty policy and procedure at NCS, RBU and Dealers. This job contributes towards TCS 2nd line of Defence in Warranty
Reclaim warranty expense from suppliers-based liability ratio, by collecting concern parts from market and reviewing supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirements.
PRINCIPLE ACCOUNTABILITIES
Adherence of Nissan Warranty policy and procedure
Dealer claims analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) Support Dealer/vendor query on Warranty system, policy, and Procedure Content Management System (CMS) & Support Line Tool Specialist Market Governance Top "X” Co-ordination Claim Mask Creation
EXPECTED END RESULTS
MAJOR ACTIVITIES
Approved/rejected 8D warranty parts analysis reports
Claim Analysis & Supplier Chargeback Reporting
Improve supplier chargeback recovery ratio
- Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.
- Approve or reject report based on content of 8D WPAR vs Nissan standard
- Provide detailed response to supplier if report is to be rejected
- Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP
- Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items
- Study countermeasure details & history
- Benchmark best practices from NSC globally
- Reporting of warranty SCB KPI on monthly basis to management
MAJOR CHALLENGES
Describe the major challenges you face in carrying out your job, and what you do in order to overcome them.
Deep data analysis and standardization of supplier warranty claim data
High dependency on excels sheets for analysis.
Multiple systems knowledge and understanding
KEY INTERACTIONS
Internal
External
AMIEO TCS
NML CC0
NMIPL
ISIT team
NSC, RBU, Dealers
External Auditor
DIMENSIONS
Claim Analysis
WPAR response time
WPAR coding application
Chargeback Ratio & Amount Recovery
Query & claim validation: approved / returned / rejected within 48 business hours
Maintain % of validation rules at HQ and RBU level to ensure normal business operation
NSC communication: content management system message to be validated and raised within fixed time following identification of issue
High cost warranty claim items to be analyzed and escalated monthly with proposed countermeasure (e.g. pre-authorization rule, bulletin etc)
Regular reports to be issued within <1 working day from agreed deadline
95% warranty claim allocation to responsible manufacturer/supplier within 24 hours
EDUCATIONAL QUALIFICATIONS
Diploma / BE - Mechanical, Automobile, or equivalent with 5-6 years of experience
RELEVANT EXPERIENCE
Hands on experience (+4 Yrs) supplier recovery
Hands on experience in Parts Quality Assurance in OEM or Supplier
Sound experience on Data Analytics and solution generation
Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint,
Should have good understanding on dealer/vendor warranty process
PERSONAL CHARACTERISTICS & BEHAVIOURSGood communication skill
Good know how of Microsoft office to prepare management presentations.
Good interpersonal skills for interaction with various stake holders
Good logical thinking
Chennai India