Senior Business Analyst

ieng Group JOB DESCRIPTION
Job Title: Senior Business Analyst
Job Code: Group-PM-031
Section: Business Operations and Strategy
Grade: E
Reports To: Group VP, IT & Digital Solutions
ROLE AND RESPONSIBILITIES
1. Business Process Documentation:
• Process Mapping: Identifies, visualises, and documents existing business processes using flowcharts, diagrams, and written descriptions. This involves working with cross-functional teams to understand the sequence of activities that transform inputs into outputs
• Gap Analysis: Compares current processes with industry best practices, regulatory requirements, and desired future states to identify inefficiencies, bottlenecks, redundancies, and opportunities for optimisation.
• AI and Automation: Drives the integration of AI technologies into business process design and optimization to enhance efficiency, decision-making, and innovation.
• Stakeholder Interviews: Conducts structured interviews and workshops with stakeholders— including operations, customer service, IT, and management—to gain insight into the actual workflow and pain points.
• Documentation Standards: Develops and maintains documentation standards that ensure clarity, consistency, and usability of business process records. This includes maintaining a central repository for easy access and version control.
• Change Management Support: Assists change management initiatives by providing accurate and comprehensive process documentation to support training, communication, and implementation efforts.
• End-to-End Process Analysis: Analyses how various processes interlink, ensuring that documentation captures both the high-level overview and the granular details needed for improvement and compliance.
2. Technical Requirements Gathering:
• Re-work workflows for efficiency, scalability, and compliance.
• Requirements Elicitation: Collaborates with business units, IT, network operations, and external vendors to collect detailed requirements for new systems, services, or enhancements.
• Translation of Business Needs: Converts business process documentation into actionable technical requirements that developers, engineers, and solution architects can use.
• Technical Workshops: Organises and facilitates workshops aimed at uncovering both functional and non-functional requirements, such as performance, scalability, security, and integration needs.
• Documentation of Requirements: Prepares clear, concise, and detailed requirements documents, user stories, and solution specifications that capture the necessary details for implementation while remaining accessible to non-technical stakeholders.
• Validation and Sign-Off: Ensures that all requirements are thoroughly validated with stakeholders, gaining consensus, and securing official sign-off before development commences.
• Requirements Traceability: Creates and maintains traceability matrices to track requirements from inception through to testing and deployment, ensuring nothing is overlooked.
• Change and Impact Analysis: Assesses how changes in requirements affect existing systems, processes, and business objectives, and updates documentation as needed.
• AI and Automation: Incorporates AI and Automation strategies into technical requirements gathering to optimize process efficiency and innovation
JOB DESCRIPTION KEY DELIVERABLES
• Process maps, flowcharts, and narrative documentation of current and future states
• Business and technical requirements documents, user stories, and solution specifications
• Requirements traceability matrices and impact analysis reports
• Compliance and data quality documentation
• Project presentations, stakeholder communications, and training materials.
QUALIFICATIONS REQUIREMENTS
• 5+ years experience as business analyst
• 3+ year experience in process docuemention
• Demonstrated ownership of cross-functional integration projects.
• Advanced process-mapping like Visio, BPMN or Signavio
SKILLS AND COMPETENCEIS
• Analytical Thinking: Ability to dissect complex processes and requirements, identify patterns, and propose logical solutions.
• Technical Proficiency: Familiarity with telco platforms, databases, and data modelling tools; understanding of APIs, integrations, and software development lifecycle.
• Documentation Expertise: Mastery of business process modelling methods (e.g., BPMN, UML), requirements gathering techniques, and technical writing.
• Stakeholder Management: Advanced communication and interpersonal skills for engaging with people across business and technical domains.
• Project Management: Ability to manage multiple documentation and requirements streams, prioritise tasks, and meet deadlines.
• Quality Assurance: Commitment to creating accurate, thorough, and up-to-date documentation that supports quality delivery.
EDUCATION REQUIREMENTS • Bachelor's degree in Data Science, Statistics, Computer Science, Information Systems, Telecommunications Engineering, Business Analytics or Related technical or quantitative disciplines.
DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Work arrangement
Yes