Virtual Front Desk Executive

Company Description HotelKey, founded in 2015, is a hospitality technology company serving seven large enterprise hotel chains and over 18,000 hotels under contract, including more than 800 independent properties, mainly in the U.S. The company supports approximately 1.25 million live rooms through its solutions. HotelKey offers an industry-leading Property Management System (PMS), an enterprise-grade central reservations system, and a point-of-sale system. These products, along with a range of specialized services, are designed to streamline hotel operations, improve guest experiences, and support business growth in the hospitality sector.
Role Description The Virtual Front Desk Executive is a full-time, on-site role based in Surat, supporting hotel operations through remote front desk services. This role involves handling guest inquiries via phone, email, and online channels, managing reservations, check-ins, and check-outs using HotelKey systems, and updating guest information accurately. The executive will assist with billing and payment processing, address guest concerns promptly, and coordinate with on-property staff to resolve issues and special requests. Daily responsibilities also include maintaining clear records, following standard operating procedures, and delivering a professional, courteous guest experience in every interaction.
Qualifications
Strong customer service and guest relations skills, with a professional and empathetic communication style.
Proficiency in using computer-based systems, preferably hospitality or PMS tools, and basic MS Office skills.
Effective verbal and written communication in English; additional local language skills are an advantage.
Ability to manage multiple tasks, prioritize work, and maintain attention to detail in a fast-paced environment.
Willingness to work full-time on-site in Surat, including rotaional shifts.
Prior experience in hotel front office, call center, or customer support roles is preferred but not mandatory.
High school diploma or equivalent required; a hospitality or business-related degree or certification is beneficial.
Strong problem-solving attitude, reliability, and commitment to delivering consistent, high-quality service.

Work arrangement
No