Manager - Operations

Job Title
Manager - Operations
Job Description Summary
Job Description
Facility Management:
Oversee the day-to-day operations of multiple client facilities, ensuring they operate smoothly and efficiently.
Implement and maintain best practices in facility management, including preventive maintenance, safety protocols, and emergency response procedures.
Coordinate with facility staff to ensure timely and effective resolution of facility-related issues.
Client Relationship Management:
Serve as the main point of contact for clients, cultivating strong professional relationships and addressing their facility-related needs.
Regularly liaise with clients to understand their requirements, gather feedback, and proactively address concerns to ensure client satisfaction.
Staff Supervision and Training:
Lead and mentor a team of facility management professionals.
Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for staff development and training.
Budget, Invoicing and collection Management:
Develop and manage facility operation budgets, ensuring cost-effective practices and optimal resource allocation.
Identify areas for cost savings while maintaining service quality and compliance with industry standards.
Ensure monthly billing is completed for respective sites and keep a track of client payment and collections.
INCO: “Cushman & Wakefield”