National Head Collection

Company Description MAS Financial Services Limited is a diversified retail financial services provider that began operations in 1988 and became an RBI-registered NBFC in 1995. The company offers a wide range of products, including working capital loans, loans against property, machinery and industrial shed loans, as well as two-wheeler, used commercial vehicle, used car, salaried personal and home loans through its subsidiary. MAS focuses on serving lower and middle-income segments across urban, semi-urban and rural areas, encompassing both formal and informal sectors. With 195+ branches covering 13,500+ locations across multiple Indian states, MAS has built strong expertise in prudent credit distribution. The organization has served more than 2 million customers and continues to expand its presence and impact in the financial services industry.
Role Description The National Head Collection is a full-time, on-site role based in Ahmedabad, responsible for leading and overseeing the collections function across all regions. This role involves designing and implementing collection strategies, policies and processes to optimize recovery while maintaining compliance with regulatory and internal guidelines. The position includes monitoring portfolio performance, analyzing collection data, and identifying high-risk segments to drive targeted actions. The National Head Collection will manage and mentor regional collection teams, set performance targets, and ensure effective coordination with branches, credit, and operations. The role also requires regular reporting to senior leadership, continuous improvement of collection tools and workflows, and fostering a customer-centric yet disciplined approach to debt resolution.
Qualifications
Candidates should possess strong expertise in Debt Collection and Collections Management, with experience handling large, diversified retail portfolios.
Candidates should possess solid Analytical Skills and Finance knowledge to interpret portfolio trends, assess risk, and support data-driven decision-making.
Candidates should possess proven Team Management and leadership abilities, including experience leading multi-location collection teams.
Candidates should possess strong communication, negotiation, and conflict-resolution skills for effective engagement with customers and internal stakeholders.
Relevant experience in NBFCs or banking, especially in retail lending and collections; a graduate degree in finance, business, or a related field is preferred, with an advanced degree or professional certification considered an advantage.
Familiarity with regulatory guidelines, collection compliance standards, and use of digital collection tools and MIS reporting systems.

Work arrangement
No