DevOps Engineer

About the Role:
We are looking for a DevOps Engineer to join our Cloud Service Desk (CSD) team, supporting business-critical applications and cloud platforms across AWS and Azure environments. This role combines DevOps engineering with operational support, acting as a key link between Engineering, Cloud Infrastructure and IT Operations.
Key Responsibilities:
Support and manage AWS (ECS, EKS, EC2, S3, CloudFront) and Azure cloud environments.
Provide operational support for Microsoft (.NET) and Java applications across Windows and Linux platforms.
Monitor, troubleshoot and resolve infrastructure, application and deployment issues.
Manage IAM access, security policies and cloud platform configurations.
Support CI/CD deployments, release activities and platform upgrades.
Act as an escalation point for cloud and application incidents.
Participate in incident, change, problem and release management processes.
Maintain operational documentation, runbooks and service desk knowledge articles.
Drive automation, service improvements and platform reliability initiatives.
Skills & Experience:
3-5 year's experience in DevOps, Cloud Infrastructure, SRE or Cloud Operations.
Hands-on experience with AWS and Azure cloud services.
Experience supporting Windows and Linux environments.
Knowledge of .NET and Java application stacks.
Experience with API gateways, IIS, Nginx, Apache or application servers.
Understanding of IAM, cloud security and access management.
Strong troubleshooting, communication and stakeholder management skills.
Nice to Have:
Experience with CI/CD pipelines and Infrastructure as Code (Terraform, CloudFormation, ARM/Bicep).
AWS and/or Azure certifications.
Knowledge of ITIL processes and service management.
Role Requirements:
Flexibility for 24-hour shift work or out-of-hours support where required.
The hybrid work model applies to this role which requires to come to the office whenever needed. You will be expected to perform in a flexible environment but ensuring delivery.
Ability to support production cloud-native platforms and participate in incident, change and release activities as required.

Work arrangement
Hybrid