Technical Support Engineer

Technical Consultant / Customer Support Engineer
Remote (Europe) | Full-time | €60.000 - €80.000 (NL)
For a fast-growing technology company in the energy and data analytics space, we are looking for a Technical Consultant / Customer Support Engineer who enjoys combining technical problem-solving with customer interaction.
This is not a traditional support role. Think of it more as a customer-facing developer position where you help customers get the most out of a complex SaaS platform, solve technical challenges and contribute to implementations. A natural next step could be towards Technical Consultant or Solution Engineering.
The role
You'll become the technical point of contact for international customers, supporting them on challenging issues within a cloud-based data platform. You'll investigate incidents, troubleshoot environments, support implementations and help customers through training and consultancy.
The team is fully remote, highly autonomous and values initiative. There is no micromanagement and no predefined playbook for every problem. You're expected to take ownership, dive into technical challenges and figure out the best solution.
Key responsibilities
Investigate and resolve complex technical issues
Work directly with customers on implementations and adoption
Deliver technical guidance and training sessions
Troubleshoot Python-based applications and cloud environments
Automate recurring issues and improve support processes
Collaborate with developers, consultants and customers
Act as a trusted technical advisor for clients
What we're looking for
Bachelor's or Master's degree in Computer Science or similar
Strong Python experience (must-have)
Experience with SQL and Git
Familiarity with cloud platforms (AWS, Azure or GCP)
Experience working in Linux environments
Strong communication skills and customer-facing mindset
Fluent English communication skills
Ability to work independently in a remote environment
Nice to have
Kubernetes experience
Experience with SaaS platforms
Experience with data analytics or data platforms
Atlassian tooling (Jira, Confluence, Bitbucket)
Previous customer support, consulting or implementation experience
What is offered
Salary up to approximately €80.000 (depending on experience)
Fully remote working environment
International team and customer base
High level of autonomy and ownership
Direct impact on customers and product success
Modern cloud and data technologies
Strong growth opportunities towards Technical Consultant or similar roles
Why this opportunity?
This role is ideal for a developer with strong communication skills or a technical support professional with development experience. You'll work on real technical challenges, interact directly with customers and operate at the intersection of software engineering, consulting and support.
A great opportunity for someone who enjoys technology, customer interaction and the freedom to solve problems independently.
Let op: vacaturefraude
Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:
* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.
Important: job fraud
Unfortunately, job fraud is becoming more common. Beware of such scams:
* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.

Work arrangement
Yes