Senior Business System Analyst - ML Team

In this role you will be working on AI integrations for Acumatica, specifically building a chat interface that embeds AI into everyday work for Acumatica users with the focus on Complex API integrations and UI design for B2B/ERP systems.
Responsibilities:
Engage proactively, methodically, and creatively with product managers and support team to identify and elaborate business needs, analyze competitors' solutions and keep track of new technologies, products and features in the ERP area.
Work closely with software developers, product managers and fellow analysts to understand technical concepts and to be able to translate business needs into technical requirements for the features including multiple integrations.
Evaluate information from multiple sources, analyze, test, and document functionality when it's necessary for the design work.
Structure information, write functional design specifications and technical requirements.
Collaborate closely with software developers and QA engineers during programming, debugging and testing of the new or enhanced functionality.
Perform acceptance testing, report bugs.
Troubleshoot customers' issues and propose solutions.
Demonstrate features and enhancements being developed to the technical and less technical audience, manage feedback.
Cooperate with product managers to help elaborate the product backlog.
Higher technical education in computer systems, systems and networks; information systems and technologies, system analysis and management, computational mathematics and informatics.
Experience in system analysis, software design and development of functional specifications - for 10+ years.
Experience in business software development industry – for 10+ years.
Previous experience working as a Software Developer, Programming Analyst or other coding related work is a strong advantage.
Understanding of software design principles, software engineering processes, software product lifecycle.
User empathy, ability to model user behavior and see flaws in the running application.
System thinking and ability to manage complexity at different levels.
Ability to structure large amounts of information, decompose objects and processes, synthesize solutions, do impact analysis of the changes.
Strong technical writing and technical communication skills, this position needs to write specifications for developers and communicate with them.
Will be a plus: Business analysis experience for complex business products (similar to ERP) and products with a continuous life cycle and maintenance.
C# .NET experience would be a plus.
Experience with microservices or cloud services integration.
Professional knowledge of English is mandatory, Russian would be a plus.

Employment type
Full-time

Work arrangement
Yes