Shop Assistant - Cavendish

An exciting opportunity at Faithful to Nature has become available for a Shop Assistant in our Cavendish Store.
The successful candidate will have strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.
Faithful to Nature is a market leader in the online natural product retail space with the mission of improving the health of our customers and our planet. We are passionate about innovating and delivering excellent customer service. This is a unique opportunity for someone who is passionate about Faithful to Nature's ethos and delivering exceptional customer service!
Scope of Responsibilities
Contributes to store sales and profitability through effective customer service.
Responsible for meeting set personable sales objectives as well as for projecting the company’s vision and mission statement and image through effective visual presentation and housekeeping duties.
Assisting with the protection of company assets by following proper merchandising store system procedures is a top priority for this position and is approached with a concise training programme focusing on all aspects of store policies and procedures.
Communication and feedback vital for an effective and successful store operation.
Ability to work with minimal supervision.
Accountabilities/Key Performance Areas
Customer Service
Uphold Company brand and standards at all times
Define and uphold Store in store objectives to meet company vision and mission
Drive store sales to achieve targets
Meet the highest standards of customer service excellence as per company guidelines
Encourage multiple Sales
Have expert product knowledge of all products
Maintain market trends and ensure that team member (s) are utilizing proper sales and service techniques
Provide customers with up to date advise and general knowledge of our Product and Environment.
Personal/Team Development
Adhere to all company policies and procedures
Maintain a professional attitude and attire at all times
Build and motivate yourself and brand, ensuring enthusiastic liaising between customers, third parties and staff whom are assisting with the brand
Respecting fellow colleagues, third party input an ideas, leading to teamwork, rendering passionate and extraordinary customer service
Ensure personal development through attending and highlighting meaningful training & development initiatives
Self-motivated
Store Management/Operations
Replenish store floor with merchandise daily
Ensure all fixtures, prongs and shopfitting are fixed and the correct usage of equipment is adhered to
Ensure the successful operation of the store by closely following directive instructed by Store Management of FtN
Assist with product launches and sales within the Store in store environment
Keep store clean and tidy at all times
Unpack stock as per FtN procedure
Administration
Daily target sheet completed
Admin cross checks (credit, voids and cancellations)
Accurate stock taking procedures
IBT’s and stock control of all incoming and outgoing stock adhered to
Price maintenance
Job Specifications
Education
Matric or NQF equivalent
Microsoft Office Suite
Work Experience
2-5 years Retail experience
Customer Service Experience
Communicate effectively in English
Core Competencies
Communication (Listening, oral, oral presentation, written)
Work Standards (Setting high goals or standards of performance for self and organization)

Employment type
Full-Time

Work arrangement
No