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Company: eClerx Services Limited
Location: Chandigarh
Work Mode: 100% Work From Office
Employment Type: Full-time
Process: US Voice Process
Shift: Rotational US Shifts, including night shifts
📍 Location Reminder
Chandigarh | 100% Work From Office
Eligible locations: Chandigarh, Mohali, Panchkula, Zirakpur, and nearby Tricity areas.
Candidates from distant locations or those requiring relocation to Chandigarh are requested not to apply. South and central regions please refrain from applying.
⚠️ Important Eligibility & Location Criteria
This position is strictly based in Chandigarh and requires candidates to work 100% from the office.Candidates must currently reside in:Chandigarh
Mohali
Panchkula
Zirakpur
Nearby areas with convenient access to Chandigarh
Please apply only if you are currently residing in or around the Tricity and can commute to the Chandigarh office. Candidates residing in distant cities or states and requiring relocation to Chandigarh are not eligible for this position.
Candidate Profile
This opportunity is ideal for: Fresh graduates
Candidates with up to 1 year of experience
Candidates with strong English communication skills
Candidates looking to build a career in international customer service and US voice processes
Please Note:
Bachelor’s degree is mandatory.
Candidates currently pursuing graduation are not eligible.
Candidates with more than 1 year of experience are not eligible.
Candidates from distant locations who require relocation are not eligible.
Candidates who do not meet the location, education, and experience criteria are requested not to apply.
About the Role
eClerx Services Limited is hiring Customer Support Agents / Voice Analysts for its US Voice Process in Chandigarh.The role involves handling inbound calls from US customers, understanding their requirements, resolving queries, providing accurate information and solutions, and identifying relevant opportunities for cross-selling and upselling.The ideal candidate should have excellent English communication skills, strong listening and problem-solving abilities, a customer-focused approach, and the flexibility to work in rotational US shifts.
Key Responsibilities
Handle inbound calls from US customers professionally and courteously.
Understand customer requirements through effective listening and probing.
Resolve customer queries accurately and efficiently.
Provide appropriate information, assistance, and solutions.
Identify relevant cross-selling and upselling opportunities.
Maintain accurate records of customer interactions in CRM systems.
Follow process guidelines, quality standards, and compliance requirements.
Meet defined productivity, quality, and customer service targets.
Maintain a professional and positive customer experience.
Adapt effectively to a fast-paced international customer service environment.
Eligibility Criteria
Bachelor’s degree in any discipline is mandatory.
Freshers are welcome to apply.
Candidates with up to 1 year of experience may apply.
Excellent verbal and written English communication.
Strong customer handling and interpersonal skills.
Comfortable communicating with international/US customers.
Willingness to work in rotational US shifts, including night shifts.
Comfortable working 100% from office.
Must be able to commute to the Chandigarh office.
Basic computer and CRM knowledge.
Strong active listening and problem-solving skills.
Ability to work in a target-driven environment.
Compensation & BenefitsIn-Hand Salary: ₹20,100 – ₹23,100/month
Night Shift Allowance: ₹3,000/month
Performance Incentives: ₹3,000 – ₹7,000/month after successful completion of probation
Potential Monthly Earnings: Up to ₹30,000/month
Other applicable benefits as per company policy
Required Competencies
Excellent English communication
Customer service orientation
Active listening and effective probing
Problem-solving ability
Professional customer handling
Basic computer and CRM proficiency
Ability to work in a target-driven environment
Flexibility for rotational/international shifts
Ability to meet quality and productivity standards
Do ping your resume to - 8278881294 if not receiving a response within a day.
Work arrangement
No
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