Transit Field Services Region Director (m/f/d)

Who will you be working with?
Our Transit Field Services team is responsible for delivering high-quality field support, warranty execution, retrofit activities, and maintenance services for transit customers across the region. The team works closely with Product Management, Services Sales, Resident Engineers, Project Execution, Customer Service, and Operations teams to ensure reliable product performance and customer satisfaction throughout the lifecycle of Wabtec’s transit solutions. In this role, you will collaborate daily with internal stakeholders and customer representatives, leading a multi-site organization focused on operational excellence, safety, quality, and service delivery.
How will you make a difference?
As a member of the Transit Services division, you will be responsible for leading the regional Field Services organization and driving the successful execution of field service, warranty, and maintenance activities. You will deploy the regional Field Services strategy, establish operational standards and KPIs, and ensure efficient resource and budget management across multiple locations. You will support Services Sales by developing customer-centric service solutions and strengthening customer relationships while driving operational excellence and workforce capability. You will partner with Product Management, Resident Engineers, and Project Teams to improve product performance, serviceability, and customer satisfaction while providing regular operational updates and performance reporting to leadership.
What do we want to know about you?
Engineering degree or technical qualification.
Strong experience in project management and complex operations.
Proven leadership of multi-site Field Service or operational teams.
Solid business acumen and experience in service business development.
KPI-driven, cost-focused, and customer-oriented leadership mindset.
Strong communication and stakeholder management skills.
Experience managing budgets, resource planning, and workforce allocation.
Ability to lead, develop, and coach multidisciplinary teams.
Experience supporting warranty, maintenance, repair, and retrofit activities.
Strong problem-solving skills and a continuous improvement mindset.
Ability to work effectively in a matrix and international environment.
What will your typical day look like?
Lead the Field Services organization within the region.
Deploy and execute Transit Field Services strategy, processes, and tools.
Develop, track, and improve operational KPIs focused on quality, cost, safety, and customer satisfaction.
Manage Resident Site Managers, Field Service Operations Managers, Warranty Managers, and Customer Service Managers.
Perform regular workforce planning, resource allocation, and budget management.
Support Services Sales teams in developing and delivering service solutions.
Strengthen customer relationships and identify opportunities to grow the service business.
Partner with Resident Engineers and Project Teams to support project execution during warranty phases.
Drive continuous improvement initiatives focused on operational efficiency and cost optimization.
Provide structured feedback to Product Management regarding product performance and serviceability improvements.
Ensure training and competency development across the Field Services organization.
Support warranty, retrofit, and maintenance activities while ensuring on-time delivery and operational excellence.
Demonstrate a strong commitment to customer success through effective service delivery and issue resolution.

Employment type
Full-time

Work arrangement
No