Business Analyst, TPA

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which drive approximately $5.3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise.
The Territory Planning & Analytics (“TP&A”) team is at the center of Gartner’s mission-critical priorities. We partner with corporate and senior Sales and Services leaders to ensure the best return on the company’s substantial investment globally. The team serves as an internal consulting team for salesforce growth strategy, go-to-market strategy, market opportunity assessment, and the design of Sales and Services territories.
About the Role:
The Business Analyst role will be a part of the Territory Planning & Analytics (TPA) team in the broader Global Sales Strategy & Operations (GSSO) organization. You will partner with leaders across Gartner's global Client Services Organization to determine where, when and how the company should optimize its substantial investment in Services professionals. The TP&A team enables Services leaders to focus more of their time on developing their teams and driving business results by acting as a key advisor to guide strategic and tactical decision-making at the regional and local levels regarding the design of services territories and associate productivity.
What you will do:
Partner with Gartner's Services leaders to define growth needs and design territories that align with corporate services strategy and guidelines
Analyze internal and external data to identify trends and characterize market opportunity at various levels (e.g., region, industry, local area, company) to inform the design strategy
Provide Services managers & leaders with detailed description of respective territories to enable effective communication and planning with their team on their territories
Independently and completely own high-complexity analytical projects that entail detailed analysis of territory and retention data to provide senior services leaders information and advice to maximize revenue and margin
Run annual and monthly processes to identify opportunities for efficiency and growth and help services leaders achieve retention targets
Facilitate decision-making by modeling potential scenarios related to allocation of services professionals, current clients and prospects
Drive regular and multiple custom data analyses to inform decision-making of Gartner's services leaders and C-level executives
Collaborate with TP&A managers and leaders to independently and fully support one or more services regions as described
Establish and share best practices related to creating and optimizing services territories
What you will need:
1+ years of management consulting or analytics experience required
Exceptional analytical skills, including high proficiency with Microsoft Excel, databases, power point etc.
Analytical skills include running regression analysis, modeling scenarios, testing hypotheses and working with non-conforming data sets, generating analytical insights etc.
Exceptionally strong written and verbal communication skills to enable direct and frequent conversations with senior leaders in Gartner (VP/RVP/SVP/GVP level)
PowerBI experience required, SQL and Python is preferred
Demonstrated ability to form partnerships with stakeholders in different geographies and influence senior leaders
Ability to deal with ambiguity and independently own project from start to finish
Detail-oriented and strong commitment to high quality results to serve needs of Gartner clients, internal partners/stakeholders and service delivery teams
Passion for understanding customer needs, improving processes & delivering exceptional customer experience.
What you will get:
Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
#GSSO
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Job Requisition ID:115005
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Work arrangement
Hybrid