Admissions Assistant

Job Summary:
The Harvard College Admission Visitor Center welcomes prospective undergraduate students and their families from all around the world, provides information about the College and admissions process through multiple channels, and frequently serves as the face of the university to the general public. The Admissions Assistant plays a critical role in ensuring a positive and informative experience for prospective students, admitted students, parents, guidance counselors, and others interested in the College.
Job-Specific Responsibilities:
As a first point of contact, deliver accurate information about Harvard College and admissions process and policies in person, on the phone, or through email; may respond to inquiries through other channels (e.g., chat, social media) as needed
Triage calls, answer questions, and provide information to high school counselors, organizations, and alumni about the admissions process
Compose, edit, proofread, and prepare email correspondence and other materials
Assist prospective and admitted student contact with academic departments and other offices
Participate in on-campus Visitas weekend, welcoming and checking in admitted students
Arrange overnight hosting for admitted students unable to attend Visitas
Handle set-up (e.g., audio-visual, space) for daily information sessions; assist with logistics for on-campus recruitment and yield events
Maintain inventory of admissions publications
Arrange room reservations for space in Agassiz House
Proactively contribute to the improvement of office operations
Gather and maintain data on visitor inquiries and engagement
Make suggestions and contribute content for Harvard College website and marketing materials, based on Visitor Center inquiries and information requests
Ensure compliance with admissions requirements and/or policies
May assist in training student employees and temporary workers
Perform additional duties as needed
Working Conditions:
Work is typically performed in an office setting, but may be remote hybrid, as directed by FAS.
This position is public-facing and will require the candidate to work at least three days per week at the Visitor Center in Cambridge, MA.
Any remote work must be performed in a state in which Harvard is registered to do business (including, but not limited to, CT, MA, MD, ME, NH, NY, RI, and VT)
Physical Requirements:
Work will require sitting, near vision use for reading and computer use for extended periods of time, lifting (approximately 20 to 30 pounds), bending, and other physical exertion.
Basic Qualifications (required):
Three or more years of experience. (Education beyond high school may count toward experience.)
Additional Qualifications and Skills (preferred):
Bachelor's degree preferred
Excellent communication (both oral and written) and interpersonal skills, especially with a wide variety of constituents from diverse backgrounds
Ability to exercise professional judgment and tact, as well as handle complex and confidential information with discretion.
Strong attention to detail, organizational skills, and follow-through.
Ability to work independently and as a member of a team with minimal supervision in a fast-paced and demanding environment.
Ability to manage large volumes of work and meet shifting deadlines with flexibility and poise
Previous experience providing a high level of customer service in a busy office preferred.
Computer literacy and ability to learn new applications and systems quickly; experience with Microsoft Office and email applications; knowledge of Slate InBox a plus.
Ability to work during Visitor Center hours of operations (typically, 9 am to 5 pm, weekdays) and overtime during peak periods, as well as some weekends and holidays as needed.

Employment type
Full-time

Work arrangement
Hybrid