Lobby Ambassador

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Lobby Ambassador - Job Description
Position Overview
The Lobby Ambassador serves as the primary point of contact for all visitors, tenants, and guests entering the building. This role is responsible for creating exceptional first impressions, ensuring seamless visitor experiences, and maintaining security protocols while delivering outstanding customer service in a professional corporate environment.
Key Responsibilities
Visitor and Guest Services
Greet all visitors with professionalism and warmth, creating a welcoming atmosphere. Verify visitor credentials, issue badges, and maintain accurate visitor logs in compliance with security protocols. Notify Business Units contacts of guest arrivals promptly and courteously. Manage visitor check-in and check-out procedures efficiently while ensuring all security requirements are met.
Reception and Administrative Support
Answer incoming calls professionally and direct inquiries to appropriate parties. Provide accurate information about building amenities, tenant locations, and local area services. Coordinate meeting room reservations and conference services as needed. Receive, log, and distribute packages and deliveries to tenants. Assist with mail distribution and courier services.
Security and Access Control
Monitor building access points and ensure only authorized individuals enter the premises. Enforce building security policies consistently and professionally. Report security concerns, suspicious activity, or safety hazards immediately to management and security teams. Maintain awareness of emergency procedures and assist during evacuations or critical incidents. Issue temporary access cards and track their return.
Workspace and Environment Management
Maintain the lobby's professional appearance throughout the day. Ensure reception area remains clean, organized, and presentable. Refresh reading materials, brochures, and informational displays regularly. Monitor and report maintenance needs including lighting, temperature control, and equipment malfunctions.
Required Qualifications
Education and Experience
Bachelor degree in any steam or equivalent associate degree or relevant coursework preferred. Minimum 1-2 years of experience in customer service, hospitality, reception, or front desk roles. Experience in corporate office environments or commercial real estate settings is advantageous.
Skills and Competencies
Exceptional interpersonal and communication skills with the ability to interact professionally with diverse individuals at all organizational levels. Strong customer service orientation with a genuine desire to help others. Professional appearance and demeanor that reflects positively on the building. Basic computer proficiency including Microsoft Office Suite and visitor management systems. Ability to learn building-specific technology platforms quickly.
Personal Attributes
Reliable and punctual with strong work ethic. Friendly, approachable demeanor with positive attitude. Discretion and confidentiality when handling sensitive information. Cultural awareness and ability to work effectively with diverse populations. Flexibility to adapt to changing priorities and situations. Team player who collaborates well with building staff and management.
Physical Requirements
Ability to stand for extended periods during shifts. Monitor lobby activities and communicate effectively. Mobility to move throughout the lobby area and assist visitors as needed.
Work Schedule
Full-time position with standard business hours, typically Monday through Friday. Flexibility for occasional extended hours during building events or special circumstances. Shift work may be required depending on building operations.
Reporting Structure
Reports directly to the Facilities Manager. Collaborates closely with corporate security teams.
Location:
On-site –Bengaluru, KA
Scheduled Weekly Hours:
40
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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