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Job Title: Senior Manager - CS Solution Design
Job Location: Bangalore
Work Model: Work from Office
Education: Any graduates
Candidate Expectations
Overall 10+ Years of experience.
Relevant 5 years of experience in Sales or Pre-Sales for Customer Service / Contact Center, working on RFPs, RFIs, RFQs with a high percentage of deal closures
Detailed Job Description
Provide Direction, governance and review of strategic Alliances, to build successful and sustainable partnerships
Define alliance value proposition to help accelerate sales -through alliance-based offerings
Participates in the Planning and facilitates participation by Alliance partners in client interactions to improve the chances of winning the deal
Reviews market competitive intelligence for specific domain / market and validate gap analysis to identify/strengthen Alliances that can be formed with partners at organization level
Incorporate alliance-specific SOW (Statement of Work), technology SLAs to define alliance-specific contract terms in client contract. Negotiate and finalize terms to complete alliance agreement
Direct and review alliance collateral creation e.g (prototype) to ensure suitable articulation of alliance value proposition
Negotiate and finalize alliance contract terms to enable optimal pricing of alliances
Define and institutionalize an alliance strategy and program framework to define and develop Alliances
Help define and contribute to the alliance terms to have a differentiated and Sustainable Solution based on alliances or an independent alliance only
Work arrangement
No
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