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About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
The role is responsible for 24X7 shift operation with Work from office for Submarine networks & Service provider network service assurance. This require incidence management, 30 minutes notification during failure, and strict SLA compliance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Minimum Qualifications & Experience
Graduate with 0-4 years of experience
Other Knowledge & Skills
Demonstration of problem-solving skills
Knowledge of submarine Networks, faults, Customer communications, Planned Event notifications
Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
Knowledge of optical fiber network, fault repair and testing process, every 30-45 minutes update to the internal and external customers
Key Responsibilities
Maintaining, administering, upgrading, and troubleshooting network tools and equipment
Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of
terminations, testing and labelling of most common transmission mediums, hardware installations etc.
Ensure SLA are achieved and no customer SLA claim due to our negligence and delays.
Compile and track all events on daily basis, 24 hrs mail reading before handover and smooth handover of work post shift completion
All reports required to be timely send and with 100% accuracy.
Timely upgradation of all the network events, V5 assure monitoring and tickets handling. No tickets to cross TAT and timely with quality RFO.
Daily reviews calls and service provider calls to be managed.
Work arrangement
No
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