Senior Field Service Engineer

CNC Field Service Engineer — Multiple Locations
Positions Available In: Arkansas, Texas, Oklahoma, Illinois, Michigan, California, New York, Connecticut, Pennsylvania
Work Type: Remote-based (home office) with regional travel
Travel Requirement: 50–80%
Overview
We are seeking experienced CNC Field Service Engineers to join our client in a remote, field-based capacity. This role is ideal for a self-motivated technical professional who thrives working independently, enjoys hands-on problem solving, and is comfortable spending the majority of their time on the road supporting customers at their facilities.
Field Service Engineers will operate out of a home-based office within one of our target states and travel regularly to customer sites to install, maintain, troubleshoot, and repair CNC machinery and related control systems. This is a customer-facing technical role that combines mechanical, electrical, and software expertise with strong communication and customer service skills.
Key Responsibilities
Deliver post-sales technical support, including installation, commissioning, testing, adjustment, troubleshooting, repair, and upgrading of CNC machining equipment and peripherals.
Plan and coordinate service activities, investigating and resolving customer-reported technical issues and proactively eliminating future operational difficulties.
Examine machinery, components, and work orders; liaise with equipment operators to diagnose problems and determine whether faults are mechanical or human in origin.
Analyse all available technical information to identify root causes and recommend or implement appropriate corrective actions.
Work both independently and collaboratively as part of a wider engineering team, effectively coordinating workloads and priorities.
Provide technical guidance to management and factory engineers on equipment defects, customer satisfaction issues, product performance, and product improvement suggestions.
Candidate Requirements
Bachelor's degree in Electrical Engineering, Mechanical Engineering, or Engineering Technology (or equivalent experience).
Minimum of 2 years' experience within a machine tool environment.
Working knowledge of Fanuc machines and CNC control systems.
Understanding of PLC systems and schematics.
Ability to operate a forklift truck and manual lifting equipment.
Proficient in Microsoft Office Suite.

Work arrangement
Yes