ServiceNow CSDM / CMDB Specialist

Role Summary
The client is looking for a ServiceNow CSDM / CMDB Specialist (Hybrid Admin–Functional Lead). This is not a pure developer role and not a basic CMDB admin role, but a hybrid role combining strong CSDM functional expertise with hands-on ServiceNow / CMDB knowledge.
Key Responsibilities
1. CSDM Implementation & Planning
• Plan and execute end-to-end CSDM implementation using the CSDM 5 framework
• Assess current CMDB and partially implemented CSDM artifacts and redesign to align with standard CSDM model
• Work closely with the client to drive framework adoption through the year
2. CMDB & Application Services Expertise
• Strong understanding of Business Applications, Application Services, and CMDB relationships
• Guide migration from heavily customized Business Applications to standardized Application Service modeling
• Identify out-of-the-box (OOB) fields vs. existing custom fields and advise which can be retired
• Design and validate correct service and relationship hierarchy
3. Tool-Level / Backend Knowledge (Non‑Developer)
• Deep familiarity with ServiceNow CMDB tables, forms, configurations, and OOB capabilities
• Ability to explain available fields, data structures, and relationships within the platform
• Translate functional CSDM requirements into clear build instructions for developers
• Partner with developers for actual configuration/builds (not expected to code extensively)
4. Operational Ownership
• Act as the primary CSDM point of contact for the client
• Support day-to-day design decisions and ongoing refinement
• Provide continuity and backup knowledge beyond implementation
Required Skill Set / Experience
• Prior hands-on CSDM implementation experience (at least one implementation preferred)
• Experience with CSDM 4 acceptable; CSDM 5 experience strongly preferred
• Strong CMDB fundamentals: data modeling, relationships, service mapping concepts
• Ability to operate as a functional–technical bridge between the business and developers
• ServiceNow platform knowledge beyond UI-level administration
Key Differentiator vs Existing CMDB Admin Roles
While existing CMDB resources are handling operations and platform maintenance, this role requires CSDM design authority, framework-level decision making, and strategic modeling expertise.

Work arrangement
Hybrid