Quality Associate - Tamil

What Is Lokal
We are Lokal, India's premier hyperlocal platform, offering services in various Indian languages. We focus on developing world-class products for non-English speakers across India by delivering local information, classified ads, and continually evolving to include new and significant use cases every day. We operate in several states including Andhra Pradesh, Telangana, Tamil Nadu, Kerala, Karnataka, Maharashtra, Gujarat, and are proud to have amassed over 45 million downloads to date.
Headquartered in Bengaluru, Lokal was founded in 2018 by Jani and Vipul, both distinguished IIT alumni recognised in. As a Series B funded startup, we have garnered support from top-tier investors such as the Sony Innovation Fund, YCombinator, 3one4 Capital, India Quotient, and Global Brain. Our mission is driven by a commitment to innovation and a deep dedication to effectively serving our users..
We are being heard: Inc 42, Forbes, Economic Times
Role Overview :
The Quality Associate plays a crucial role in maintaining and improving the service standards of astrologers on the platform. They are responsible for auditing calls, chats, and video sessions to ensure compliance with quality guidelines and customer expectations.
Key Responsibilities :
Conduct audits of astrologer calls, chats, and video sessions as per the defined schedule.
Evaluate interactions based on greetings, active listening, soft skills, accuracy, and compliance with guidelines.
Identify areas of improvement and provide constructive feedback to astrologers.
Work closely with the training team to suggest interventions for low-performing astrologers.
Maintain records of audit scores, performance trends, and areas requiring corrective action.
Requirements
Bachelor's degree in any discipline, preference for candidates with experience in quality control, training, or customer support Auditing
2+ years of experience in quality assessment, call/chat monitoring, or customer service auditing.
Must be fluent in Tamil & English (Read, Write & Speak)
Strong analytical and observational skills.
Strong knowledge on google sheets/Ms Excel
Familiarity with speech-to-text tools and CRM software is a plus

Work arrangement
Yes