Sales Support Representative

Role Summary:
The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.
Your role:
Preparing price quotes for pump spare parts and ensuring their timely dispatch
Checking business terms and conditions and documentation in SAP and ensuring compliance with legal requirements
Verifying customer orders and ensuring their fulfillment
Acting as the main contact for customers and the sales team in the area of pump spare parts
Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions
Open quotation follow up - RPSO PBP (Parts Business Partner)
Connect with Customer in coordination with Sales Engineer; if required, grant the support (in presence or remote) during the negotiation process
Proactively recommend upselling, eventually involving the technical team for alternatives or complementary products
Special Focus on transactional business, cradle to grave service, with the aim to increase conversion rate and customer experience
Preferred Experience / Skills:
BS or BA Degree in relevant field and / or 1-2 years relevant experience
Experience with customer relationship management in the power generation and utility industries
Experience in pricing, contract review and ERP administration
Industry experience related to pumps/rotating equipment
Experience in Sales Force
What we offer you:
Flexible hybrid working model
Cafeteria Package
Career development and training opportunities
Friendly multicultural environment and team events
Life, accident and health insurance