Senior Virtual Consultant

About Cvent
www.cvent.com
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection.
Headquartered in Tysons Corner, Virginia, Cvent (formerly NYSE: CVT) was acquired by Blackstone and Vista for $4.6B in 2023.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
Cvent is redefining the meetings and events industry through technology that advances human connection.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 6,000+ employees and 34,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
Disclaimer: Beware of Recruitment Scams -
Beware of recruitment scams. Legitimate Cvent recruiting communications will come from accounts formatted as “name@cvent.com” email address. Cvent will never request payment or ask for sensitive personal or financial information through chat or social media platforms. Cvent is not responsible for losses or damages arising from communications, payments, or disclosures made to third parties impersonating Cvent.
If you believe a communication may be fraudulent, we strongly recommend that you don't respond and report the incident at recruitingindia@cvent.com.
For more information, visit Cvent’s Recruitment Fraud Notice. https://www.cvent.com/en/notice-recruitment-fraud.
Role Overview
The Senior Virtual Event Consultant is a strategic customer advisor responsible for managing the successful planning, implementation, and delivery of virtual events and digital engagement programs on the ON24 platform. This role combines customer consulting, project management, event execution, and technical expertise to ensure customers maximize the value of ON24's solutions while delivering exceptional attendee experiences.
As a senior individual contributor, the Senior Virtual Event Consultant serves as the primary customer contact throughout the event lifecycle, leading planning sessions, managing project execution, supporting live events, and providing post-event strategic recommendations. This role also mentors junior consultants, contributes to process improvements, and serves as a subject matter expert across ON24's event delivery organization. This role focuses primarily on event delivery and customer success.
Customer Consulting & Event Strategy
Serve as the primary advisor for assigned customer programs, guiding customers through planning, execution, and optimization of webinars and virtual events.
Conduct event planning sessions to understand customer objectives, audience, messaging, and success metrics.
Recommend ON24 platform capabilities and best practices to help customers achieve their business goals.
Develop trusted relationships with customer stakeholders through exceptional service and strategic guidance.
Event Planning & Delivery
Manage the end-to-end delivery of customer webinars, virtual events, and digital experiences.
Configure ON24 events, including registration pages, consoles, branding, audience experiences, engagement tools, and reporting.
Coordinate all event logistics, timelines, and deliverables with customers and internal teams.
Perform event-related activities including:
Event setup and configuration
Conference bridge scheduling
Speaker rehearsals
Console and experience customization
Audience support
Reporting and analytics
Live event moderation and technical support
Ensure successful live event execution while proactively resolving issues to deliver a seamless customer and attendee experience.
Project Management
Manage multiple concurrent customer engagements while maintaining quality, timelines, and customer satisfaction.
Develop and maintain project plans, customer documentation, status updates, and implementation schedules.
Identify project risks, manage dependencies, and communicate progress to customers and internal stakeholders.
Coordinate activities across Customer Success, Technical Support, Product, and other internal teams as needed.
Technical Expertise
Act as a subject matter expert on the ON24 platform and event production best practices.
Provide guidance on standard platform capabilities, workflows, and integrations.
Support customers with technical troubleshooting and coordinate with Platform Support for more complex issues.
Maintain working knowledge of web technologies, including HTML, CSS, and common marketing technology integrations.
Customer Success & Optimization
Conduct post-event reviews to analyze performance metrics and recommend future improvements.
Deliver customer training and educate users on ON24 functionality and best practices.
Identify opportunities to improve adoption, engagement, and customer outcomes.
Partner with Customer Success Managers and Account Managers to support customer retention and growth initiatives.
Team Leadership
Mentor and support Virtual Event Consultants and new team members.
Share best practices, reusable assets, and lessons learned across the team.
Participate in continuous improvement initiatives to enhance delivery processes and customer experience.
Serve as an escalation point for complex event delivery challenges.
Qualifications
Required
Bachelor's degree or equivalent professional experience.
7-13 years of experience in virtual event management, SaaS customer success, implementation consulting, project management, or a related customer-facing role.
Experience managing customer projects from planning through successful execution.
Strong understanding of webinar and virtual event technologies.
Exceptional customer service and relationship management skills.
Excellent written, verbal, and presentation skills.
Strong organizational and project management abilities

Work arrangement
Yes