Enhanced Reconnect Navigator

Enhanced Reconnect Navigator - Reconnected to Health
Hours: 37 hours per week, Monday to Friday
Working pattern: 8:00am–4:00pm or 9:00am–5:00pm
Location: Reconnect Hub, 22 Old Elvet, Durham, DH1 3HW
Salary: £25877.80 - £34240
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the role
We are looking for a dedicated Enhanced Reconnect Navigator to join our Reconnect to Health service, supporting individuals with current or previous drug and alcohol needs as they transition from custody into the community.
You will build trusting relationships with service users, helping them access appropriate support, maintain their recovery and build a more stable future. Working closely with prison staff, probation, community drug and alcohol services and the wider multidisciplinary team, you will coordinate person-centred support both in custody and following release.
As this role is based within prison establishments, an Enhanced - Adult Bared DBS and prison vetting is required.
What will you be doing?
You will manage a caseload of individuals requiring additional support with substance use and their transition into the community. Your responsibilities will include:
Building relationships with service users to understand their needs, goals and recovery journey.
Encouraging positive change, supporting relapse prevention and contributing to release planning.
Developing relationships with prison and community drug and alcohol services to coordinate ongoing support.
Coordinating referrals and helping individuals access treatment, healthcare and community resources.
Working with lead workers, probation and partner agencies to ensure effective communication and shared care plans.
Providing wellbeing check-ins and practical support with appointments, health and social care.
Promoting social inclusion through peer support, community groups, training and employment opportunities.
Maintaining accurate case notes and service user records, sharing relevant updates with appropriate professionals.
Supporting risk management and safeguarding processes, escalating concerns where necessary.
What are we looking for?
We are looking for someone compassionate, proactive and committed to helping people achieve positive change. You will have strong communication and organisational skills, be confident building relationships and work effectively with individuals experiencing complex needs.
You will ideally have:
An understanding of substance use, recovery and the challenges associated with leaving custody.
Knowledge of recovery planning, relapse prevention and risk management.
Experience supporting individuals and helping them engage with services.
The ability to work collaboratively with professionals and external agencies.
Good IT, record-keeping and caseload management skills.
A Level 3 qualification in Health and Social Care or above, or a willingness to work towards one.
Qualifications in substance misuse, addiction studies, counselling or related areas are desirable, as is experience delivering individual or group interventions.
You must hold a full driving licence and have access to a vehicle for work purposes.
We welcome applications from candidates with relevant experience and transferable skills who share our commitment to supporting people to achieve lasting recovery.
To view the full job description and person specification, please click here.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date:
2026-10-26