Team Leader-Operations

Seeking an experienced and dynamic Team Leader to lead a team in TCE Backoffice. The successful candidate will be responsible for managing daily operations, ensuring efficiency and accuracy in all back office functions, and leading a team to achieve performance targets and maintain high standards of service delivery.
The incumbent should be graduate or equivalent with 6 years of post-qualification experience.
Understanding of travel world, rate parity and transaction Lifecyle will be an added advantage
Should not be on any form of counseling or action plan
Good Knowledge of American Express and TCE processes and systems is desirable
Strong interpersonal skills and the ability to influence at all levels
Excellent communication skills
Sound planning and organizing skills
Must possess problem solving and planning skills to facilitate and focus on continuous improvement
Self-starter with ability to execute with minimal direction and strong attention to detail
Ability to work in a team environment fostering teamwork and driving collective performance
Colleagues with people leading experience or at people leader profile can also apply
This leader is accountable for effectively driving the following:
Key departmental metrics as defined by leader
Team Performance
Stakeholder Management
Quality and Compliance
Colleague engagement and Motivation
The successful candidate should be able to inspire a team of specialists to achieve their goals by providing outstanding coaching, training, and development and by rewarding and recognizing accomplishments.
Lead and motivate the team, fostering a positive work environment and promoting teamwork. Provide coaching, mentoring, and professional development opportunities to team members
Oversee daily operations of the back office, ensuring tasks are completed efficiently and accurately. Monitor workflows, identify bottlenecks, and implement process improvements
Set clear performance goals and expectations for team members. Conduct regular performance reviews, provide constructive feedback, and address any performance issues promptly.
Ensure all back office activities adhere to company policies, procedures, and regulatory requirements. Implement quality control measures to maintain high standards of accuracy and compliance.
Address and resolve any escalated servicing issues promptly and professionally. Ensure the team provides excellent support to internal and external customers
Lead and participate in back office projects, ensuring timely and successful completion. Coordinate with other departments to align project goals and deliverable
Prepare regular reports on team performance, operational metrics, and project progress. Analyze data to identify trends and make informed decisions.
Accountable for preparation, production, delivery of presentations to leadership and stakeholders globally
Demonstrate business and operations knowledge to attract potential opportunities
· Drive and support TLS business initiatives
· Open to work in 24*7 environment

Work arrangement
Hybrid