Reservations Specialist

As a Reservations Specialist your primary responsibility will be to handle reservations from Contracted and Non-Contracted Travel Agent/Tour Operator (TA/TO), ensuring a seamless booking process and delivering exceptional customer service to our partners. With your expertise in managing these bookings, you will play a key role in maximizing revenue and maintaining strong partnerships with them.
Reservation Handling:
Efficiently handle reservations received from Contracted and Non-Contracted Travel Agents and Tour Operators
Handle inquiries via phone, email, or other communication channels in a courteous and timely manner.
Gain a comprehensive understanding of each property's availability and effectively communicate it to partners.
Collaborate with hotels to ensure the proper handling of bookings and requests.
Arrival docs & rooming lists verification
Customer Service Excellence:
Provide outstanding customer service to our esteemed partners and guests, addressing their needs and inquiries with a high level of professionalism.
Pay meticulous attention to special requests and preferences to enhance guest’s overall experience.
Revenue Optimization:
Identify opportunities for additional services and amenities to enhance guest’s experience
Identify opportunities to sell higher room categories
Reservations System & Technology:
Make use of the reservation system [Opera Cloud] effectively to process bookings and maintain accurate records.
Reservation Policies and Procedures:
Uphold company policies and procedures tailored specifically for Contracted and Non-Contracted TA/TO bookings, ensuring strict adherence to CHML regulations and standards.
Team Collaboration:
Collaborate with other departments, such as Front Office, Sales and Marketing & Revenue Departments to ensure a seamless guest experience.
Communicate effectively with the reservations team to share insights, updates, and assist colleagues during peak periods.
Problem Resolution:
Address and resolve any challenges or issues promptly and professionally
Elevate complex or unresolved matters to the Assistant Reservations Manager or Reservations Manager as necessary
Additional Responsibilities:
Perform any other duties as assigned by Head of department to support departmental objectives and overall organizational goals.
CANDIDATE REQUIREMENTS
Higher education qualification equivalent in hospitality or related field
Previous experience in the Reservations department within a 4- or 5-star hotel is a must or within a Central Reservation Office (ideally)
English & French language proficiency is a must, both spoken and written
Familiar with Online Travel Agencies bookings
Knowledge of Opera
Knowledge of SynXis will be an advantage
Impressive time management and organisational skills
Dazzling telephone skills - Knowledge of LQA Reservations Standards will be an advantage
Extreme attention to details and ability to multi-task in a fast-paced environment are essential.
Positive attitude and good communication skills
Commitment to delivering a high level of guest service
Benefits:
Free cafeteria: Say goodbye to boring lunchboxes! Enjoy free meals to tantalize your taste buds every day.
Gym facility: No need for a gym membership! Our office comes equipped with a gym to help you stay fit and healthy.
Dynamic work environment: Join the hustle and bustle! We're a high-energy team where each day brings exciting challenges.
Transportation: Leave commuting stress behind! Take advantage of our transportation program for a hassle-free journey to work.
Insurance and pension: We've got you covered for the future! With our comprehensive insurance and pension package, you can focus on your career with peace of mind.
Flexitime: Work on your own terms! Our flexitime policy allows you to balance work and life according to your schedule.

Employment type
Full-time

Work arrangement
No