Disability Access Officer

Department: Ticketing Team
Hours of Work: 35 hours per week (including ability to work flexibly including Men’s First Team home and away matchdays, Women’s matchdays and other events as required)
Contract Type: Permanent
Salary: Up to £40,000 per annum depending on experience
Location: Bodymoor Heath Training Ground / Villa Park
Closing Date: Sunday 1 November 2026
The Department
Our Ticketing Team is at the heart of the supporter experience managing the full journey of ticket sales and delivery for all our Men’s, Women’s and youth fixtures. Beyond matchdays, we oversee bookings for away travel, soccer schools, and stadium tours—helping our supporters connect with the club in unforgettable ways and playing a pivotal part in driving our revenue and attendance. The Team act as the frontline and shape our supporters experience – ensuring that every supporter’s journey – from buying a ticket to arriving at Villa Park – is smooth, welcoming, inclusive and memorable.
The Role
We have an amazing opportunity for a Disability Access Officer to take the leading role in ensuring that our Club is accessible to everyone – meaning they experience the Club safely, confidently and without barriers – promoting genuine support, inclusion and accessibility.
A key part of this role will be your involvement in wider Club projects and initiatives – advising on the design of accessible and services, both now and in the future. You will also represent the Club and build strong relationships with our external organisations and stakeholders - including leading the Club’s Accessibility Network group in conjunction with our Fan Advisory Board and attending our Aston Villa Disabled Supporters Association (AVDSA) meetings – working together to enhance our accessibility across the Club.
You will attend both matchdays and events at Villa Park to provide real time support and oversee our accessibility services for disabled supporters – co-ordinating with other internal Club teams to make sure the right arrangements are in place.
For further information about the Role, please see the Role Profile
The Person
You will need to have a clear passion and commitment for promoting diversity, equality and inclusion in a proactive way. You will have proven experience in a disability access role, ideally within sports or public-facing environments. You will have a comprehensive understanding of disability legislation and best practices.
The role requires excellent communication skills, both written and verbal, to engage effectively and build relationships with internal teams, disabled supporter groups, and external stakeholders. You should be able to convey complex accessibility information clearly and ensure staff and supporters are well-informed.
You will need to have a proactive approach with the ability to anticipate and identify potential challenges related to accessibility and work collaboratively to find practical, effective solutions. You will need to be organised, with strong attention to detail and the ability to manage multiple tasks and projects simultaneously whilst prioritising appropriately.
You will be required to work flexibly, including Men’s First Team home matchdays, Women’s First Team matchdays (as required) and any events such as the Fan Advisory Board. You may also be required to travel to away matches as and when required. You will also need have a driving licence with access to your own vehicle so you are able to travel between our Club sites and any other sites as needed.
Why Join Us?
There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us! See our Staff Benefits booklet to find out more.
As part of your application, you will be asked to:
1) Upload your CV
2) Answer the following question:
a) Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding