Team Leader-Operations

Job Description
Seeking an experienced and dynamic Team Leader to lead a team in TCE Backoffice. The successful candidate will be responsible for managing daily operations, ensuring efficiency and accuracy in all back office functions, and leading a team to achieve performance targets and maintain high standards of service delivery.
Responsibilities
This leader is accountable for effectively driving the following:
Key departmental metrics as defined by leader
Team Performance
Stakeholder Management
Quality and Compliance
Colleague engagement and Motivation
The successful candidate should be able to inspire a team of specialists to achieve their goals by providing outstanding coaching, training, and development and by rewarding and recognizing accomplishments.
Lead and motivate the team, fostering a positive work environment and promoting teamwork. Provide coaching, mentoring, and professional development opportunities to team members
Oversee daily operations of the back office, ensuring tasks are completed efficiently and accurately. Monitor workflows, identify bottlenecks, and implement process improvements
Set clear performance goals and expectations for team members. Conduct regular performance reviews, provide constructive feedback, and address any performance issues promptly.
Ensure all back office activities adhere to company policies, procedures, and regulatory requirements. Implement quality control measures to maintain high standards of accuracy and compliance.
Address and resolve any escalated servicing issues promptly and professionally. Ensure the team provides excellent support to internal and external customers
Lead and participate in back office projects, ensuring timely and successful completion. Coordinate with other departments to align project goals and deliverable
Prepare regular reports on team performance, operational metrics, and project progress. Analyze data to identify trends and make informed decisions.
Accountable for preparation, production, delivery of presentations to leadership and stakeholders globally
Demonstrate business and operations knowledge to attract potential opportunities
Drive and support TLS business initiatives
Open to work in 24*7 environment
Qualifications
The incumbent should be graduate or equivalent with 6 years of post-qualification experience.
Understanding of travel world, rate parity and transaction Lifecyle will be an added advantage
Should not be on any form of counseling or action plan
Good Knowledge of American Express and TCE processes and systems is desirable
Strong interpersonal skills and the ability to influence at all levels
Excellent communication skills
Sound planning and organizing skills
Must possess problem solving and planning skills to facilitate and focus on continuous improvement
Self-starter with ability to execute with minimal direction and strong attention to detail
Ability to work in a team environment fostering teamwork and driving collective performance
Colleagues with people leading experience or at people leader profile can also apply
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Work arrangement
Hybrid