Senior Architect Technical Consulting – Enterprise Security & AI-driven

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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Description
🚀 Shape the future of Enterprise AI at Salesforce.
Salesforce Professional Services delivers strategic engagements that define transformational opportunities and clear plans for change programs. We engage with executive-level customers to agree on business goals and ignite the full value of Salesforce, considering people, process and technology.
Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
As Senior Architect Technical Consulting, you become the highest technical design and thought leader authority in our most strategic customer programs. You will:
Architect solutions across Data 360, Agentforce / AIForce and Enterprise Security - including the trust and governance guardrails that keep autonomous agents safe
Partner as a peer at CTO level with the CISOs and CTOs of our largest customers
Stand at the forefront of the AI transformation
Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?
This is your stage if you:
Love architecture
Seek real ownership
Have a hands-on, always-learning attitude
Are business-fluent in German - a must for this role
Want to be part of the most exciting Salesforce projects in the DACH region
Lead with empathy and act in line with Salesforce's core values
Role Description
Our team collaborates with our Customers and Partners during project cycle to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation. Based on seniority they are involved in the building of solutions (configuration and coding) and/or leading diverse teams of resources in delivery or in strategic aspects:
We are seeking a visionary technical leader who bridges deep architecture expertise with high-level enterprise strategy. In this key position, you will drive complex Salesforce transformations, define enterprise-wide architecture frameworks and ensure that cutting-edge data platforms and AI-driven agents operate under the highest IT security and compliance standards. We are a great team of Enterprise Architects and we're looking for reinforcement to grow with us.
Our team works with customers and partners throughout the project cycle: we paint the solution vision, architect the system and guide the implementation, combining deep Salesforce platform knowledge with experience in technical architecture, enterprise integration and business solution implementation.
Trusted advisor and peer: Acting as a key strategic advisor, you align directly with CISOs, CTOs, CIOs, Enterprise Architects and Salesforce Lead Architects and Technical Steering Committees to scale our ecosystem around Customer 360 and Data 360, Agentforce / AIForce Architecture and Enterprise Security, translating business goals into secure, future-proof architectural blueprints. You are highly effective across technical and business roles, from developer level to mid-management and up to C-level.
CTO / Program Architect: In practice, this role operates as the CTO / Program Architect, owning program architecture, the design-board interface and technical escalation across the full engagement lifecycle.
Enterprise AI Harness: You'll help us build an Enterprise AI Harness, where Data 360 acts as the trusted context layer for every agent. If terms like skills, harness, prompts and grounding already mean something to you, you should seriously consider joining us.
Travel and flexibility: Travel to customer sites is required for this role; at the same time, we offer flexible working models for phases where on-site presence at the customer is not necessary.
Note: Security and AI are the core of this role, not a side topic. You embed security into every architecture from day one, get hands-on when it matters and use AI deliberately to make solutions for our largest customers both faster and safer. A deep security focus and a hands-on, AI-first mindset are what will make you successful here.
Your Impact
Through our extended onboarding program (certification, training, knowledge transfer, hands-on experience, close work with other Technical and Program Architects), you will grow with the demands of our most strategic programs and deliver outstanding customer success.
To be successful in the role you:
Shape the Data 360 strategy: Architect scalable data foundations using Salesforce Data 360, focusing on real-time ingestion, identity resolution, data harmonization and zero-copy integrations
Own the strategic architecture: Define and execute the enterprise-wide Salesforce architecture roadmap across the Customer 360 platform (Sales, Service, Data, Security)
Harness AI and automation: Establish robust governance, trust layers and architectural guardrails for Salesforce Agentforce / AIForce (Agent Orchestration, Trusted Agent Governance, Prompt Engineering, Trust Boundary Management)
Secure the enterprise: Design end-to-end security architectures (Identity & Access Management, Encryption, Shield, Event Monitoring, Data Privacy/GDPR) to mitigate risks in complex multi-org landscapes
Govern APIs and integrations: Define and enforce secure API integration patterns across the Salesforce ecosystem, including JWT Bearer Flow, External Client Apps (and migration from legacy Connected Apps), OAuth scopes, certificate-based authentication and named credentials, to ensure secure and auditable system-to-system access
Lead and guide the engagement: Act as lead architect by coordinating and aligning the work of multiple architects; guide the evaluation of business and technical requirements and review project vision, implementation approach and key artefacts
Align delivery and solution evaluation: Align with project and engagement managers to