Product Manager - Platform Operations and Governance (ServiceNow)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
As a Product Manager for Platform Operations and Governance, you will define and execute technical governance processes that ensure ServiceNow platform excellence. You will develop standards and practices to maintain architecture integrity, support platform operating model implementation, and guide the platform's strategic direction while fostering end-user adoption and cross-functional collaboration.
Job responsibilities
Defines, guides, and executes technical governance processes and standards for the ServiceNow platform
Provides technical evaluation of demands against platform architecture, capabilities, and best practices
Supports design and implementation of the platform operating model to achieve outcomes and drive adoption
Manages release schedule, frequency, and content; understands team capacity and priorities to shape releases effectively
Supports ServiceNow roadmap development and delivery through technical direction and strategic decision-making
Works closely with the core platform team during upgrades and new application implementations
Resolves code promotions, collisions, and discrepancies across environments
Participates in governance processes with the platform architect and guides process owners on technical standards alignment
Manages stakeholder expectations, removes impediments, and creates collaboration efficiencies across teams
Defines success metrics, analyzes platform capability trends, and implements process improvements
Supports team development and maintains a sustainable, high-performing work environment
Ownership of development initiatives which are executed by a delivery team
Provide leadership to the technical governance and development of the platform
Qualifications
Experience:
5+ relevant years in product management, platform operations, or program management with proven delivery of complex initiatives
3+ relevant years hands-on experience with ServiceNow platform administration, configuration, and governance
Demonstrated experience defining and implementing governance frameworks and operating models
3+ relevant experience in technical project delivery
Education:
Bachelor's degree in Computer Science, Engineering, IT, Business Administration, or equivalent professional experience
Core Competencies:
Deep technical knowledge of ServiceNow platform architecture and best practices
Strong IT governance, risk, and compliance framework expertise
Excellent leadership, communication, and stakeholder management skills
Ability to drive cross-functional alignment and empower autonomous teams
Intellectual curiosity, integrity, and passion for innovation
Conflict management and Program management
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.