Operations Support

Job Description
How will you make an impact in this role?
We are looking for someone who is not only detail-oriented and analytical, but also empathetic, adaptable, and able to thrive in collaborative environments. You will be a key contributor to the success of the GPS Quality team by ensuring process compliance, identifying improvement opportunities, and helping others grow through feedback and partnership. As part of this role, you’ll be reviewing operational transactions, coaching team members through quality insights, and working closely with stakeholders to ensure customer and business needs are met with excellence.
For EMEA & APAC including the Japan Market.
Language Requirements: Advanced level of English & Japanese Language JLPT N3
Responsibilities
Perform daily quality reviews for GPS processes in the Americas region
Ensure alignment with documented procedures and compliance standards
Provide timely, clear, and constructive feedback to peers and business partners
Communicate observations with empathy and a solution-oriented mindset
Support calibration sessions and help strengthen team alignment
Partner with leadership to support coaching, trend analysis, and process improvement
Build strong relationships within the team and with cross-functional stakeholders
Foster an environment where collaboration and adaptability are part of everyday work
Take initiative to identify opportunities that enhance both quality and team dynamics
Qualifications
Language Requirements: Advanced level of English & Japanese Language JLPT N3
The successful candidate needs to be an organized, energetic individual with well-developed communication skills.
A high level of numeracy and analytical skills is required
Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
Ability to identify, gather and analyze complex information
High level of customer focus with excellent problem-solving skills
Ability to organize and manage deadlines, adapting your time to changing priorities in order to meet the needs of the department
Ability to work as part of a team ensuring team goals are achieved
Business Japanese, Speaking & Writing. Minimum JLPT N3
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Work arrangement
Hybrid