Senior Installation Specialist

Fuelling the business of fun.
Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.
With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.
We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.
We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us.
What You’ll Do
As a Senior Installation Specialist, you’ll bring our technology to life—leading installations, solving complex challenges, and delivering exceptional customer experiences from day one.
Lead Customer Implementations
Own onboarding and installation projects from pre-installation through go-live
Configure and deploy Embed hardware, software, EMV, and third-party integrations
Provide expert guidance on network setup, cabling, and infrastructure
Be the Technical Expert
Troubleshoot complex issues remotely and onsite
Act as the escalation point for high-impact customer incidents
Deliver timely, reliable, and customer-focused solutions
Elevate the Customer Experience
Build strong relationships and serve as a trusted advisor
Communicate clearly and proactively throughout every project
Ensure systems meet performance standards and readiness criteria
Drive Continuous Improvement
Identify opportunities to streamline and improve installation processes
Contribute to documentation, knowledge base content, and best practices
Use data to improve execution and customer outcomes
Support & Mentor the Team
Coach Installation Specialists through complex technical challenges
Assist with training and team development
Lead by example in quality, accountability, and collaboration
Experience & Skills Needed
4+ years in installation, technical support, or field services
Strong troubleshooting and problem-solving experience
Technical expertise in:
Windows OS, networking (TCP/IP)
SQL/database environments
Hardware/software deployment
Ability to explain technical concepts to non-technical users
What Will Set You Apart
Customer-first mindset
Strong communication and relationship-building skills
Calm and effective in high-pressure situations
Detail-oriented and highly organized
Passion for learning and evolving technology
Nice to Have's
Experience in Family Entertainment Centers (FEC)
Microsoft or networking certifications
Gaming or reader installation experience
Benefits & Perks
Comprehensive Medical Coverage – PPO plans with flexible options
Dental & Vision Insurance – Company-paid for employees
Company-Paid Protection – Life, Short-Term & Long-Term Disability
Supplemental Coverage – Accident, Critical Illness, and Hospital plans
401(k) with Company Match – 100% of first 3%, 50% of next 2%
Paid Time Off – Vacation, sick time, holidays, and your birthday
Workplace Perks – Free parking + fitness center access (Dallas office)
Professional Development – Ongoing learning and career growth opportunities
Additional Details
Travel required (including onsite customer visits)
Occasional after-hours coordination across time zones
Field work may involve physical activity (lifting, standing, tools, etc.)

Employment type
Full-Time

Work arrangement
No