Director of Operations in charge of Food and Beverage

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Operations i/c Food & Drinks, you’re not just overseeing operations of one or more dining outlets – you’re contributing to creating memorable guest experiences that leave a lasting impression.
Qualifications & Experience
Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
10 + years of experience in operations management, with strong F&D leadership experience
Proven experience managing multi-department operations
Strong understanding of food and beverage cost control, inventory, and compliance
Previous Luxury property experience of +3 years
Previous Resort Operations of +2 years would be appreciated
Previous experience in Island properties would be benefit
French proficiency would be an advantage
Skills & Competencies
Strong leadership and people management skills
Excellent operational and financial acumen
In-depth knowledge of food and beverage operations
Strategic thinking with hands-on execution ability
Excellent communication and problem-solving skills
Ability to work under pressure and manage multiple priorities
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
Operations Management
Oversee day-to-day operations across all departments to ensure smooth, efficient, and consistent service delivery
Develop and implement operational policies, procedures, and performance standards
Monitor and optimize operational costs, budgets, and resource utilization
Ensure compliance with health, safety, hygiene, and regulatory standards
Analyze KPIs, operational reports, and financial data to improve performance
Coordinate with senior management to align operations with business goals
Food & Drinks Management
Manage all food and beverage operations including restaurants, bars, kitchens, and events
Develop menus in collaboration with chefs and bar managers, ensuring quality, creativity, and profitability
Oversee inventory management, procurement, cost control, and supplier relationships
Maintain high standards of food quality, presentation, and service
Implement strategies to increase revenue through promotions, upselling, and special events
Ensure compliance with food safety, hygiene, and licensing regulations
Leadership & Team Management
Recruit, train, supervise, and evaluate operational and F&D employee
Foster a culture of excellence, accountability, and teamwork
Schedule staffing efficiently to meet operational demands
Conduct performance reviews and implement training and development programs
Customer Experience
Ensure exceptional guest satisfaction across all touchpoints
Handle escalated customer issues and resolve complaints professionally
Monitor service quality and implement improvements based on feedback
Financial & Strategic Planning
Prepare and manage operational and F&D budgets
Monitor reven

Work arrangement
No