Account Director

Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Account Director, Enterprise New Business Denmark
Are You the Right Fit?
A proven enterprise sales leader with a strong track record of winning strategic new logos?
Energised by opening complex, high-value accounts and shaping new market opportunities?
Passionate about Cloud, SaaS, AI, and the transformation of customer and employee experiences?
Skilled at engaging C-level executives and building compelling business cases around strategic transformation?
Comfortable leading large, complex and highly competitive enterprise sales cycles?
Resilient, commercially astute, and driven by ambitious growth targets?
If so, we want to hear from you!
Role Overview
Drive strategic enterprise growth across Denmark by acquiring high-value new customers and establishing Genesys Cloud as a critical platform for customer experience transformation.
As an Account Director focused on Enterprise New Business, you will take ownership of some of the most significant new-logo opportunities in the Danish market. You will define and execute sophisticated account and territory strategies, build executive-level relationships, create demand within complex organisations, and lead multi-stakeholder sales cycles from initial engagement through successful close.
Operating as a trusted advisor to senior business and technology leaders, you will connect customer priorities with the value of AI-powered experience orchestration, developing compelling transformation narratives and business cases that demonstrate measurable strategic and financial impact.
This P5 role requires a high degree of autonomy, commercial judgement, and leadership. You will orchestrate cross-functional teams across presales, business development, marketing, customer success, professional services, and the partner ecosystem to pursue and win complex opportunities. You will also contribute broader market insight and sales leadership, helping shape enterprise go-to-market strategy and strengthening Genesys' position within the Danish market.
At Genesys, you will have the opportunity to influence significant customer transformations while contributing to more human, connected customer experiences at scale.
Key Responsibilities
Own the end-to-end acquisition of strategic enterprise new logos across Denmark, with accountability for significant revenue growth and market expansion
Develop and execute sophisticated territory and account strategies focused on high-value organisations and long-term strategic opportunities
Create pipeline within complex enterprise accounts through executive engagement, proactive prospecting, strategic networking, partner collaboration, and market insight
Build trusted relationships with C-level executives and senior decision-makers, positioning Genesys as a strategic partner for customer experience and business transformation
Lead complex, multi-year and highly competitive sales cycles involving multiple business units, stakeholders, partners, and executive sponsors
Develop compelling value propositions, transformation narratives, and business cases that connect Genesys capabilities to customers' strategic and financial priorities
Orchestrate cross-functional pursuit teams across presales, business development, marketing, professional services, customer success, and partners to maximise deal success
Shape and execute competitive strategies that differentiate Genesys and strengthen our position in strategic enterprise opportunities
Navigate complex commercial negotiations and procurement processes while protecting long-term customer and business value
Maintain rigorous pipeline management, opportunity qualification, forecasting accuracy, and executive visibility across strategic pursuits
Leverage market, customer, and competitive insights to identify new opportunities and contribute to broader enterprise go-to-market strategy
Act as a senior representative of Genesys within the Danish enterprise market, building relationships across customers, partners, industry networks, and executive communities
Share best practices and provide informal leadership across the sales organisation, contributing to higher standards of strategic selling and execution
Consistently achieve and exceed new business revenue targets while building a sustainable pipeline for future growth
Required Qualifications
Bachelor’s degree in Business, Technology, or a related field, or equivalent relevant professional experience
10+ years of enterprise software sales experience, with significant experience acquiring strategic new customers within SaaS, AI, CCaaS, cloud, or enterprise technology markets
Demonstrated track record of exceeding quota and closing large, complex new-logo opportunities within the Danish enterprise market
Proven ability to create and develop opportunities within strategic accounts where limited or no existing customer relationship exists
Extensive experience leading complex, competitive and multi-stakeholder enterprise sales cycles with long-term strategic and commercial implications
Strong executive presence with demonstrated ability to engage, influence, and build trusted relationships with C-suite and senior business and technology leaders
Advanced commercial acumen, including experience developing business cases, value propositions, negotiation strategies, and complex commercial structures
Ability to operate with a high degree of autonomy and judgement while effectively orchestrating broad cross-functional teams
Strong understanding of enterprise transformation priorities and the ability to translate technology capabilities into measurable business outcomes
Excellent communication, presentation, negotiation, and executive engagement skills
Fluency in Danish and English
Willingness to travel frequently within Denmark and across the region as required
Preferred Qualifications
Experience selling customer experience, contact centre, experience orchestration, or adjacent enterprise platforms
Strong understanding of AI-driven technologies, cloud architectures, SaaS business models, and their application within enterprise transformation
Experience developing strategic relationships with global and regional system integrators, technology partners, and consulting organisations
Demonstrated success using partner ecosystems to originate, influence, and close complex enterprise opportunities
Experience engaging senior leaders across customer experience, digital, technology, operations, and transformation functions
Strong knowledge of the Danish enterprise landscape and established executive-level networks within strategic industries
Experience applying value-based, consultative, or strategic selling methodologies within complex enterprise environments
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
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