Service Delivery Manager - Domestic

About Us
Infollion Research Services Limited, incorporated in 2009, is a B2B human cloud platform focused on connecting businesses with senior talent and subject matter experts for on-demand contingent hiring and work arrangements. The company's portfolio comprises global management consulting firms, private equity funds, hedge funds, and corporates, with a focus on the gig economy particularly. By offering specialised services and leveraging its extensive network, the company provides a platform that bridges the gap between clients and top industry talent. The company has more than 140k experts, with a presence across most industries.
Responsibilities- KRA
Client Relationship & Projects Management
Build, manage, and strengthen relationships with clients through regular interactions and proactive engagement.
Develop a deep understanding of clients' industries, business priorities, and strategic objectives to provide effective solutions & and manage end-to-end project execution.
Analyse client requirements and ensure timely fulfilment of requests through the identification and empanelment of best-fit experts for research and consulting projects within the assigned domain, ensuring a high level of service delivery and responsiveness, with highest quality standards.
Coordinate effectively with internal and external stakeholders to ensure seamless project delivery and client satisfaction.
Market & Industry Research
Stay abreast of industry trends, market developments, and relevant news within assigned sectors.
Read and actively research information that enhances understanding of clients' industries and evolving business needs. Further track competitor activities, market intelligence, and emerging trends.
Anticipate potential client requirements and proactively build a pipeline of suitable experts to support future projects.
People Management & Team Development
Train, coach, mentor, and supervise team members to enhance performance and productivity.
Provide timely, constructive, and objective feedback to team members on their performance and development areas.
Drive the overall grooming, capability building, and professional development of team members.
Foster a collaborative, high-performance, and learning-oriented team environment.
Knowledge & Expert Network Development
Continuously expand and strengthen the expert network by identifying and onboarding relevant industry professionals.
Ensure readiness of expert pools to meet evolving client demands across sectors and geographies.
Other Skills –
Graduate or Post graduate degree (Preferably in the field of Economics, Marketing or Business.)
Minimum 7-9 years of prior work experience in research and client servicing domain.
At least 1-2 years of experience in managing a team of 5-10 people and independently handling client’s delivery & TAT.
Strong problem-solving & decision-making abilities and analytical bend of mind thinking skills
Strong communication skills (both written & verbal)

Work arrangement
No