Manager - Revenue Services

Mgr-Revenue Services - Henry Ford Health
Job Title
Mgr-Revenue Services
About the Department
Join our Revenue Cycle Leadership Team at One Ford Place, our corporate headquarters in Detroit's New Center. Located steps from Amtrak, the QLINE, and the Fisher Buildings, this role combines downtown energy with accessibility. Our team is dedicated to optimizing revenue cycle processes, ensuring efficient and compassionate care across inpatient, outpatient, ambulatory, hospice, and emergency services. We focus on innovation, continuous improvement, and delivering memorable patient experiences while fostering a collaborative and dynamic work environment.
Role Overview
As the Manager - Revenue Services, you will lead and coordinate operational and personnel functions within the revenue cycle, including insurance verification, self-pay conversions, and registration services. Your expertise will drive process improvements, performance monitoring, and quality initiatives, ensuring a customer-focused and efficient operation that supports both patients and staff across Henry Ford Health.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
Manage and coordinate revenue cycle operations, including insurance verification, self-pay conversions, and registration services.
Develop and implement process improvements to enhance revenue cycle efficiency and performance.
Review and create metrics to monitor and improve team performance.
Oversee safety practices, compassionate care, and memorable patient experiences.
Coach and mentor staff to foster a positive and innovative work environment.
Collaborate with leadership, staff, patients, and agencies to ensure seamless operations.
Required:
Bachelor's Degree or five (5) years of experience in a supervisory or leadership role.
Five (5) years of revenue cycle experience, including billing, registration, and point of service collections.
Three (3) years of supervisory/leadership experience.
Comprehensive knowledge of revenue cycle processes and state/government billing standards.
Proficiency in Microsoft Office, Windows, and the Internet.
Ability to analyze reports, problem-solve, and implement solution-based ideas.
Excellent written, verbal, and interpersonal communication skills.
Preferred:
EPIC experience preferred.

Employment type
Full-time

Work arrangement
No