Service Engineer - Technical Help Desk

Job Description
At Rolls-Royce, we pioneer the power that matters. As a Service Engineer for the Technical Help Desk, you will play a critical role in supporting airlines and operators worldwide by providing technical guidance and rapid solutions for in-service engine events. You will work at the centre of a global network, collaborating with customers, engineering teams, maintenance providers and regulatory authorities to ensure the continued safe and efficient operation of our engines.
Safety is our highest priority. In this dynamic and fast-paced environment, no two days are the same. You keep the fleet flying by playing a key role in ensuring we deliver on our customer promise while upholding Rolls-Royce’s world-class quality standards.
Working conditions
Working a 12-hour shift rotation of four days on and four days off, you will enjoy a predictable schedule that provides extended blocks of consecutive time off. Combined with an attractive shift allowance and additional paid breaks, this working pattern offers both flexibility and a strong work-life balance.
Key Accountabilities
Provide technical support to customers, operators and maintenance organisations regarding aero engine-related issues.
Lead investigation of technical cases from initial assessment through to resolution, balancing urgent operational demands with longer-term investigations.
Management of known and potential safety issues (SAR & RT) and appropriate involvement in safety boards as defined in Safety Management Plan.
Evaluate technical data, maintenance records and engineering documentation to identify root causes and recommend corrective actions.
Act as a key interface between customers, Engineering, Repair Operations and external stakeholders.
Ensure compliance with applicable airworthiness regulations and internal safety requirements.
Prepare and review technical documentation required by customers and aviation authorities.
Key Experiences and Qualifications
Degree in Aerospace Engineering, Mechanical Engineering or a related engineering discipline, or equivalent technical qualification supported by significant industry experience.
Strong understanding of aero engine systems, mechanical components and maintenance practices.
Excellent stakeholder management and communication skills and readiness to inquire information in an international and cross-functional environment.
Ability to analyse complex technical data and make sound engineering judgements.
Familiarity of the fast-paced in-service operation environment and the ability to fulfil several tasks at the same time
Strong safety mindset with a commitment to regulatory compliance and operational excellence.
Fluent English language skills (minimum B2, ideally C1) with strong technical vocabulary.
Job Category
Engineering for Services
Posting Date
12 Okt. 2026; 00:10