Senior Group Leader

Job description:
Job Description
Responsibilities:
As an MLM or Senior GL you are responsible for managing day to day operations for the aligned queues/ process. The primary focus is on meeting 100% productivity and quality SLAs requirement.
You support SDL in ensuring zero loss of delivery due to delivery issues and ensure Time on Floor & adherence to floor policies by team members (floor governance)
In non-voice business, the median ratio (1 MLM: number of FLM/ Senior FLM) is 7-8 (FTE is 56+)
- Responsible for managing team of Production Specialist and FLMs reporting directly to them
- Support service delivery teams – onsite/offsite client location - in process stabilization
- Control CPM performance through DMAIC/Six sigma/Application of Quality tools as applicable
- Service Delivery efficiency, Knowledge Management
- Process standardization in the account or the LOB Domain that he/she is aligned to
- Key driver for achievement of revenue and margins- internal & external reporting
- Coach and counsel, the FLM's/span and provide guidance to them on way forward, meeting client requirement, client metrics, process improvement
- Work with multiple functions within organization i.e., Finance, HR, FMG etc. and work along to resolve any team issues
Languages: English
Nationality: Indian
Delivery Location: Hyderabad (WFO)
Mandatory Skills: Geographic Information Systems(Maps)
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Experience: 5-8 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Work arrangement
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