Operational Specialist

About Claranet
Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.
We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.
In the UK we have over 500 staff working in London, Gloucester, Warrington, Leeds or as homeworkers and 130 staff working for global projects
Working For Claranet
Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, gym and other benefits.
But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart.
Our Vision
Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.
Position Summary
Claranet Cyber Security is a world class business unit within Claranet, giving customers access to market-leading information security services spanning, training, consulting, and managed security services. Formed through the combined forces of NotSoSecure (based in US, UK and India), the UK Security Business Unit (previously known as Sec-1), and units in Brazil, France and Portugal.
Our work takes us around the world where we speak and provided Hacking Training at top security events such as BlackHat, AppSec, OWASP, Ruxcon Breakpoint, Defcon, HITB, and BruCON. Our Penetration Testing work feeds into this; we apply our research and share our knowledge through our Hacking Training, white papers and tools. Check out our blog posts on the NotSoSecure website.
The team has a strong heritage of penetration testing, consultancy and security training for leading worldwide brands, built on the quality of its technical team and excellent customer service. In recent years the teams have also created a number of new managed security services, and has aspirations to grow significantly over a number of markets, including US, Brazil, France and Germany, through sales to existing and new medium and larger enterprise organizations.
Role summary
We are looking for a proactive and organised Operations Specialist to provide day-to-day operational support to a designated team. The role will focus on ensuring smooth team operations, coordinating employee engagement initiatives, and supporting the planning and delivery of customer training programmes.
The ideal candidate will be a strong communicator with excellent coordination and organisational skills, a collaborative approach, and the ability to work effectively with employees, managers, trainers, consultants, and customers at different levels.
Essential Roles & Responsibilities
Team Operations & Administrative Support
Provide day-to-day operational and administrative support to the designated team
Coordinate schedules, meetings, documentation, reporting, trackers, and team activities
Act as a first point of contact for operational queries and coordinate with relevant stakeholders for resolution
Maintain accurate records and ensure timely internal communications
Monitor operational activities, identify challenges, and suggest improvements to processes and ways of working
Employee Engagement
Support the planning and coordination of employee engagement initiatives, events, celebrations, and team connect sessions
Coordinate employee communications and maintain engagement calendars and participation records
Work with managers and employees to support initiatives that enhance the employee experience
Gather employee feedback and assist with surveys, action tracking, and follow-up activities
Identify opportunities to improve engagement initiatives based on feedback and participation.
Customer Training Coordination
Coordinate the end-to-end logistics and administration of customer training programmes
Work with trainers, consultants, project teams, and customers to understand and confirm training requirements
Manage training schedules, participant details, calendars, invitations, materials, and logistics
Coordinate virtual and in-person training arrangements, including meeting links, venues, equipment, and other requirements
Serve as a key coordination point between internal trainers/consultants and customers before, during, and after training
Track attendance, completion, feedback, and other relevant training data, and support regular reporting
Manage customer communications relating to schedules, changes, requirements, and follow-ups
Proactively resolve logistical and coordination issues, escalating complex matters where required
Follow up on outstanding actions and contribute to continuous improvement of the training coordination process.
Reporting & Continuous Improvement
Maintain accurate operational, engagement, and training trackers and prepare regular reports
Monitor deadlines and follow up with stakeholders to ensure timely completion of activities
Identify and implement agreed improvements to processes and stakeholder experience
Share best practices and contribute ideas to improve operational efficiency
Support other business initiatives and projects as required
Essential Skills & Experience
Strong written and verbal communication skills
Excellent organisation, coordination, and time-management skills
Strong attention to detail and ability to follow through on actions
Ability to manage multiple priorities and deadlines effectively
Strong stakeholder management and interpersonal skills
Confident working with employees, managers, trainers, consultants, and customers
Proactive, solution-oriented approach with the ability to anticipate requirements and resolve issues
Ability to work independently while contributing effectively within a team
Strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint
Ability to handle confidential employee and business information with discretion
Experience in operations, customer training coordination, project coordination, administration, customer success, or a similar role is advantageous

Work arrangement
Yes