Engagement Delivery Senior Manager (Project Management)

Overview of the Role:
Lead complex digital transformation projects from mobilisation through to successful implementation for Salesforce customers. You join a delivery team that works alongside programme leaders, solution architects and customer executives, and you are the primary delivery contact for your customers. You gain the scale and variety of high-impact transformation programmes, a collaborative team culture and room to grow your career.
Responsibilities:
Lead large, strategic projects end to end, owning scope, schedule, budget, quality and customer satisfaction across cross-functional teams of business analysts, architects, developers, testers and partners.
Build and maintain integrated project plans, and manage multiple workstreams, dependencies and third-party suppliers using recognised project management methodologies and governance frameworks.
Act as the trusted delivery contact for customer leaders. Run steering committees and project boards, and produce executive reporting on status, milestones, financials and project health.
Manage risks, assumptions, issues and dependencies, along with project financials, forecasting and change control. Coach and develop delivery teams and share best practice across the wider delivery organisation.
Required Qualifications:
Experience delivering large-scale software implementation or digital transformation projects with multiple delivery teams and suppliers
Experience managing project governance, planning, financials, forecasting, change control, and risks, assumptions, issues and dependencies, with executive-level reporting.
Experience engaging and influencing customer leadership and senior business stakeholders, including running steering committees.
A project management qualification such as PRINCE2 Practitioner, Project Management Professional (PMP) or AgilePM, or equivalent.
Preferred Qualifications:
Experience delivering Salesforce implementations or other enterprise cloud platform transformations.
Knowledge of enterprise CRM, case management or customer service transformation programmes.
Experience in a client-facing consulting or delivery environment, including multi-supplier delivery.
Familiarity with agile and hybrid delivery models, or a Scrum Master or Scaled Agile Framework (SAFe) certification.

Employment type
Full time