Lead Integration Developer

Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Lead Integration Developer
Experience: 7-10 Years
Location: India
Employment Type: Full-Time
Reporting To: Service Delivery Manager - Salesforce
Position Overview
We are seeking an experienced Lead Integration Developer to lead enterprise integration initiatives supporting Salesforce ITSM transformation programs. This role will be responsible for defining integration architecture, leading development teams, establishing integration standards, and ensuring seamless connectivity between Salesforce and enterprise applications.
The ideal candidate will possess extensive experience integrating Salesforce Service Cloud and Salesforce ITSM solutions with ERP systems, HR platforms, monitoring tools, identity management systems, CMDBs, asset management platforms, and other business-critical applications.
Key Responsibilities
Integration Strategy & Architecture
Define enterprise integration architecture and standards for Salesforce ITSM implementations.
Design scalable, secure, and high-performing integration solutions.
Lead integration discovery, assessment, and technical design workshops.
Develop reusable integration frameworks and patterns.
Establish API governance, security, and operational standards.
Salesforce ITSM Integration Leadership
Lead integrations supporting:
Incident Management
Service Request Management
Change Management
Problem Management
Knowledge Management
CMDB
IT Asset Management
Service Catalog Management
Ensure seamless data synchronization across enterprise platforms.
API & Middleware Development
Lead design and implementation of:
REST APIs
SOAP Services
Event-Based Integrations
Real-Time Integrations
Batch Integrations
File-Based Integrations
Oversee middleware solutions using:
MuleSoft
Boomi
Azure Integration Services
Dell Boomi
Informatica Cloud
Leadership & Governance
Mentor Integration Developers and Senior Integration Developers.
Conduct architecture reviews and code reviews.
Drive integration testing, performance optimization, and monitoring.
Manage technical risks and integration dependencies.
Project Delivery
Collaborate with Salesforce Leads, Architects, Data Engineers, and Quality Analysts.
Support solution estimations and technical planning.
Ensure timely and high-quality delivery of integration workstreams.
Experience
Required Qualifications
7-10 years of IT experience.
Minimum 5+ years in enterprise application integration.
Experience leading Salesforce integration programs.
Strong experience with middleware and API platforms.
Technical Skills
Salesforce Integration Architecture
REST APIs
SOAP APIs
MuleSoft
Azure Integration Services
Boomi
API Management
Event-Driven Architecture
OAuth and Security Protocols
ETL/ELT Concepts
SQL and Data Mapping
Integration Monitoring
Salesforce Experience
Strong understanding of:
Salesforce ITSM
Service Cloud
Sales Cloud
Experience Cloud
Salesforce APIs
Platform Events
Change Data Capture (CDC)
Agentforce and Salesforce AI integrations
Preferred Certifications
MuleSoft Certified Developer
MuleSoft Architect Certification
Salesforce Platform Developer
Salesforce Integration Architect (preferred)
Azure Integration Engineer Certification
Core Competencies
Technical leadership
Solution architecture
Stakeholder management
Strategic planning
Risk management
Mentoring and coaching
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***
It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com
Please be advised of the following official Milestone Technologies recruitment policies:
Official Communication Channels
All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.
No Recruitment Fees
Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.

Work arrangement
No