Staff Ai Engineer, Payments Intelligence

Remote
Full Time
Individual Contributor
+8 Years of ExperienceWho We AreYuno is the AI-native operating system of global commerce, powering the financial infrastructure of enterprise merchants, banks, and wallets. Through a single API, Yuno connects them to pay-ins, payouts, fraud prevention, KYC/KYB, and stablecoins globally, so they can operate everywhere. Agnostic by design and connected to 1,000+ payment methods and 460+ integrations in 190+ countries, Yuno optimizes acceptance rates, reduces costs, and strengthens security through specialized AI agents that learn from every transaction. Global brands including McDonald's, NetEase Games, GoFundMe, and Rappi run their payments on Yuno.About The RoleYuno is looking for a Staff AI Engineer to be the senior technical leader for Payments Intelligence - the unit building the AI agents and intelligence products that make payments smarter across the platform. You'll architect and build production AI-agent systems like AIDA and NOVA, shape how Yuno applies LLMs and agentic AI to real payment problems, and raise the technical bar for the engineers around you.This is a hands-on AI leadership role at the frontier. You'll design agents that hold real conversations with customers, recover revenue, automate operations, and surface intelligence to merchants - all in a production, multi-market, compliance-sensitive environment. Your impact comes as much from setting the technical direction for agentic AI as from the systems you build.What This Unit OwnsYuno Agents (AIDA & NOVA) - AIDA, the agent that retrieves payment data and answers technical questions for support and operations teams; and NOVA, the agents that recover revenue by turning failed payments into intelligent, multilingual customer conversations across channelsAI Ops & Support - AI-driven automation that streamlines internal operations and customer supportClient Intelligence - the AI and data products that surface insight and intelligence to Yuno's merchantsHow AI Shows Up in This RoleYou're not adding AI to a product - you're building the AI that is the product: the agents, LLM pipelines, and intelligence systems at the core of Payments IntelligenceAI is our default execution layer: you're expected to use AI-assisted tooling fluently in your own work, and to define how the unit designs, evaluates, and ships agentic systems responsiblyYour Contribution Will BeAgent architecture and technical leadership - own the architecture of Yuno's AI agents (AIDA, NOVA) and intelligence systems; set the technical direction for agentic AI and raise the bar for the teamProduction LLM and agentic systems - design multi-step agents with tool use, orchestration, memory, and retrieval-augmented generation (RAG), engineered for reliability and low latency at scaleConversational and multilingual experiences - build agents that hold real, dynamic customer conversations across channels (phone, WhatsApp) and 70+ languages, adapting to context and intentEvaluation, safety, and guardrails - define how the unit measures agent quality and safety, with rigorous evaluation, observability, and guardrails so agents behave reliably in a compliance-sensitive, multi-market environmentIntelligence and data products - architect the client-intelligence systems that turn payment data into actionable insight for merchantsAI Ops automation - build the AI-driven automation that streamlines internal operations and supportMentorship and cross-functional collaboration - mentor engineers and partner with Product, Data Science, and Staff Engineers across domains to ship complex, cross-team AI workWhat Success Looks LikeWithin your first 6-12 months, you've led the architecture of at least one core agent or intelligence capability, shipped agentic systems to production with real evaluation and guardrails behind them, and become the technical voice Yuno trusts on how to build AI agents responsibly at scale.Skills You NeedMinimum QualificationsExtensive software engineering experience, with a track record building and shipping production LLM or AI-agent systemsDeep expertise in agentic systems - multi-step agents, tool use, orchestration, memory, and retrieval-augmented generation (RAG)Strong LLM application skills - prompt engineering, evaluation, and guardrails for reliable, safe outputsStrong Python for AI/ML, plus solid backend engineering (Go and/or Kotlin) to productionize systems at scaleModel serving and LLM inference, with the cloud infrastructure to run AI workloads in production (AWS or similar)Evaluation and observability for AI - hands-on with tools like LangFuse, LangSmith, Braintrust, or MLflow - plus solid automated testing and CI/CDProven technical leadership - mentoring engineers, driving technical vision, and delivering complex, cross-team projectsEnglish - advanced proficiency, written and spokenPreferred QualificationsFine-tuning, RLHF, or model customizationVector databases (Pinecone, Weaviate, or FAISS) and embedding retrievalBuilding agent workflows with MCP servers or modern agent frameworksConversational AI and speech (speech-to-text / text-to-speech) and multilingual systemsExperience in the payments or fintech industryNice to HaveRunning multi-tenant AI platforms or GPU/resource management at scaleData pipelines and orchestration (Airflow, Prefect) and warehouses like Databricks, Snowflake, or BigQuerySpanish proficiencyTech StackLanguages - Python (AI/ML), Go and Kotlin (platform services)AI & LLMs - LLM APIs and open models, agent frameworks, MCP, RAGAI evaluation & observability - LangFuse, LangSmith, Braintrust, MLflowData & retrieval - vector databases, feature storesMessaging - Apache Kafka, SQSDatabases - PostgreSQL, RedisInfrastructure - AWS, Kubernetes, Docker, TerraformObservability - Datadog, OpenTelemetryCI/CD - GitHub Actions, ArgoCDVersion Control - Git / GitHubWhat We Offer at YunoCompetitive CompensationRemote Work - you can work from everywhereHome Office Bonus - a one-time allowance to set up your ideal home officeWork EquipmentStock OptionsHealth Plan wherever you areFlexible Days OffLanguage, Professional, and Personal Growth coursesWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.These tools assist our recruitment team but do not replace human judgment.Final hiring decisions are ultimately made by humans.If you would like more information about how your data is processed or wish to exercise your data protection rights, please contact us at ******.

Work arrangement
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